The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


October 1, 2021

News & Views

TMO’s Knowledge Base sees 166,000 article views in Q3

News & Views
The Motor Ombudsman’s Knowledge Base sees 166,000 article views in Q3   The Motor Ombudsman’s popular online Knowledge Base, a reference tool designed to provide motorists with responses to some of the most common queries on car ownership, vehicle maintenance and dispute resolution, has set a new record for the number of article views in … Continue reading "TMO’s Knowledge Base sees 166,000 article views in Q3"
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September 1, 2021

News & Views

Buying a car with the new registra71on?

News & Views
Buying a car with the new registra71on?   Check out 10 handy tips from The Motor Ombudsman     Today is the launch of the new 71 vehicle registration, the second plate change of the year, and an important barometer in the motoring calendar for annual car sales.   Buying a new car is an … Continue reading "Buying a car with the new registra71on?"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.