The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


February 16, 2021

News & Views

TMO poll reveals car buying at showrooms remains in the driving seat

Press Releases
Motor Ombudsman poll reveals car buying at showrooms remains firmly in the driving seat A YouGov survey commissioned by The Motor Ombudsman showed that nearly two thirds (62%) of UK drivers would prefer to visit a retailer in person this year to buy a new or used car, rather than completing the entire vehicle ordering … Continue reading "TMO poll reveals car buying at showrooms remains in the driving seat"
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January 18, 2021

News & Views

Audi customer wins £500 in Lifestyle Vouchers!

News & Views
David from Monmouthshire has started 2021 on a positive note after being named the lucky winner of £500 in Lifestyle Vouchers. He was chosen at random in the latest prize quarterly draw from the hundreds of consumers who rated and reviewed a business on The Motor Ombudsman’s online Garage Finder in the final three months … Continue reading "Audi customer wins £500 in Lifestyle Vouchers!"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.