Our Values

Our mission is to provide the best dispute resolution service through engaged people driving excellence in customer service across the Automotive Sector.

We are known for our values; integrity, effectiveness, openness and accountability and professionalism and always look to reach a fair and independent resolution. Our people are key to maintaining this reputation and ensuring our continued success. We enable them to grow and develop so that their quality and professionalism sets us apart.

Certified ADR Provider

The Motor Ombudsman Limited is approved by Government as a Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.