What Is An Ombudsman

An ombudsman is an impartial body that considers consumer complaints about a variety of issues relating to organisations in both the private and public sectors. It is tasked with reaching outcomes for both parties which are fair and reasonable as an alternative to going to court.

What Is The Motor Ombudsman?

Answer: The Motor Ombudsman is the automotive dispute resolution body. It is the first voluntary and fully-impartial private sector ombudsman that provides a self-regulatory environment for the automotive industry using its Chartered Trading Standards Institute (CTSI)-approved Motor Industry Codes of Practice.

The Motor Ombudsman complements consumer law rather than being a substitute for it.


The Motor Ombudsman is NOT:

  • A consumer or industry champion
  • A regulator
  • A government-backed watchdog
  • The voice of the automotive industry