The consumer’s issue:
“Due to a number of issues with my clutch and Bluetooth system, which the dealership has failed to repair after a number of attempts, I would like to reject my vehicle and get a refund for the purchase of my vehicle.”
The accredited business’ response:
- We have not been provided with an opportunity to inspect the car in order to resolve the issue.
- We are keen to conclude the problem, and therefore, we request an opportunity to inspect the vehicle, or we can work with the consumer in order to purchase the vehicle.
The adjudication outcome:
- The Motor Ombudsman adjudicator found that the consumer had failed to follow the correct procedure because they did not provide the seller with an opportunity to inspect the vehicle.
- Additionally, all repair attempts were conducted by the consumer’s local dealership. rather than the seller of the vehicle. As a result, the seller has yet to exhaust their “one shot” at repair.
- Based on this evidence, the adjudicator did not uphold the customer’s request to reject the vehicle, and no further action was taken by the business to purchase the car.
Conclusion:
- The customer and accredited business accepted the outcome as recommended by The Motor Ombudsman adjudicator and the case was closed.
