Reviews of Gregg Little Testing Centre Limited – Newton Aycliffe in Newton Aycliffe

Unit 6 Leaside Aycliffe Industrial Park, Newton Aycliffe, Durham, DL5 6HX

Garage type: Independent Garage

Phone: 03301303565


8
10

“I work as an Insurance Manager for a large insurance company and therefore only use reputable garages for servicing of my and my wife's motor vehicles. Gregg Little are professional and competent and always go that extra mile when it comes to customer satisfaction. I have had my vehicle serviced twice yearly at Gregg Little for some years now and normally they are first class so I would usually rate their customer service 10.
Today however there was some confusion as despite my booking in my vehicle as normal I subsequently received a call stating my car did not require an MOT. I explained I was aware of this fact and had never requested an MOT as one was not due until March 2017 my car merely required a large service..
I further advised my wife would leave the car at her place of work (1 mile from the garage) and it was agreed the car would be collected. I further explained my wife would arrange a lift to the garage following the end of her working shift at 2pm.
The car was collected by Gregg Little bang on time however the driver stated he would collect her at 2pm which although contrary to what had been agreed previously was agreed by by wife. My wife called her mother to advise there was no need to collect my wife as she was being collected by Gregg Little.
At 2pm no-one was in the car park and upon calling Greg Little my wife was informed no-one knew of the arrangement. To save time my wife walked to the garage to collect my car (lucky it was not raining).

This is the first time there has ever been any issue with Gregg Little and I must state they do a very good service on my vehicle and I fully expect I will have no issues with the latest service they have carried out.
I will certainly continue to use Gregg little in the future as I believe events today were a one off just a pity I had to mark them down on customer service today as they are normally excellent.”

Tony Towers, 04/10/2016


8
10

“I work as an Insurance Manager for a large insurance company and therefore only use reputable garages for servicing of my and my wife's motor vehicles. Gregg Little are professional and competent and always go that extra mile when it comes to customer satisfaction. I have had my vehicle serviced twice yearly at Gregg Little for some years now and normally they are first class so I would usually rate their customer service 10.
Today however there was some confusion as despite my booking in my vehicle as normal I subsequently received a call stating my car did not require an MOT. I explained I was aware of this fact and had never requested an MOT as one was not due until March 2017 my car merely required a large service..
I further advised my wife would leave the car at her place of work (1 mile from the garage) and it was agreed the car would be collected. I further explained my wife would arrange a lift to the garage following the end of her working shift at 2pm.
The car was collected by Gregg Little bang on time however the driver stated he would collect her at 2pm which although contrary to what had been agreed previously was agreed by by wife. My wife called her mother to advise there was no need to collect my wife as she was being collected by Gregg Little.
At 2pm no-one was in the car park and upon calling Greg Little my wife was informed no-one knew of the arrangement. To save time my wife walked to the garage to collect my car (lucky it was not raining).

This is the first time there has ever been any issue with Gregg Little and I must state they do a very good service on my vehicle and I fully expect I will have no issues with the latest service they have carried out.
I will certainly continue to use Gregg little in the future as I believe events today were a one off just a pity I had to mark them down on customer service today as they are normally excellent.”

Tony Towers, 04/10/2016


10
10

“Gregg Littles are always a pleasure to do business with. Emma has gone above & beyond the call of duty, thank you.”

Sarah Keenan, 28/09/2016


10
10

“This is a fantastic garage. The staff are very friendly and professional and I was kept informed of the work all day from what was found and the price. The work was of a high standard and the car was even valeted before I picked it up. There was even an offer of a lift to work if I needed it. I would highly recommend to anyone and well worth the money.”

Julia Johnston, 03/09/2016


10
10

“Always go the extra mile, excellent customer service as always. Thanks.”

Sarah Keenan, 19/08/2016


10
10

“First class customer service as always.”

Sarah Keenan, 05/07/2016


10
10

“Excellent, efficient service once again. I have used Gregg Little's garage for tyre fitting on my last 2 cars and my daughter's car.”

Arnold Holmes, 25/04/2016


9
10

“MISTAKE WAS MADE ON INVOICE REG WAS PUT AS ND55WXV MAKE MODEL PEUGEOT 307, SEE ABOVE FOR CORRECT DETAILS”

Alan Hindmarch, 08/04/2016