92% recommendation score
“Fantastic friendly team, keep up the good work.”
92% recommendation score
“The service I received was excellent in every way. I really cannot see how you could possibly have improved anything”
92% recommendation score
“Told two new tyres required but garage would not accept lease company payment terms so I had to pay for the tyres personally. Options provided were I pay or find my own way from Heysham to garage. No option as my car was at the garage so had to pay person”
92% recommendation score
“Amy was brilliant as she always is and it's nice to have someone who is warm and welcoming when you drop your car off,thanks”
92% recommendation score
“I prefer the service department at your Blackpool branch where I used to have both my cars serviced, when I changed my last Mercedes I told thesaleperson I would like to have my new car serviced in Blackpool, however when the service contract came through”
92% recommendation score
“Always helpful in answering my questions”
92% recommendation score
“There appears to be an assumption that the best way to contact customers is by mobile phone/text,however where I live the signal is non-existent and I had to contact Marshalls enquire as to the status of the of the repair/car availability”
92% recommendation score
“No problems encountered”
92% recommendation score
“this is the third time my car has been in to be fixed and it still isn't fixed!”
92% recommendation score
“Was told I need to replace 4 tyres and was given a quote for them. Although I knew the tyres would be expensive I was quoted”
92% recommendation score
“My issue is still ongoing 8 months later.”
92% recommendation score
“Service department faceless in my experience and keep customers waiting unnecessarily. Was not kept up to date whilst parts were ordered.”
92% recommendation score
“Prompt, thorough, efficient & friendly service”
92% recommendation score
“The collection of the broken down vehicle by Merc was an issue especially given it was a disabled vehicle taking over 3.5 hours for someone to come out just 15 mins down the road seemed to be a lot of confusion over who collecting however once dropped off”
92% recommendation score
“Thanks again to Heather for her help. Thanks also for her honesty in advising that the tyre was still legal" thus giving me the choice to replace or not. I chose to do so. The car was well cleaned prior to being returned to me. Both Heather and Amy have e”
92% recommendation score
“Friendly staff but the car has been in twice now and still isn't fixed.”
92% recommendation score
“The only thing I was not happy with was the quality of the external cleaning of the vehicle: lots of dead insects and dust on the bonnet and front of the car. a small thing though!”
92% recommendation score
“Amy was professional, friendy and knew her stuff. Thank you, Amy”
92% recommendation score
“The Service was great. Thank you.”
92% recommendation score
“We have a leak on the roof of out SLK. As yet the technicians haven't been able to fix the leak but they are understanding of the problem and have left me feeling confident that they won't be beaten by this challenge. I am currently waiting for a follow u”
17/10/2016