“Excellent customer service. Needed 2 new tyres & brake pads.. which were fitted within the hour. U know where to come if need any advice in future..& for next mot. Thankyou for the great service.”
“Excellent service by the reception team and greeted by first name by Jay. Used the service for tyres and MOT 4 times now and very time its friendly, helpful and efficient service. Good value as well”
“Tyre fitting was good. The waiting time was too long. They were busy on Saturday afternoon it took a total of two hours including waiting time for two new tyres with only 30mins to change two tyres.”
“Could have met the time specified when I ordered my tyres. And also asked if they could balance 2 tyres of another vehicle I had whilst I was there and his response was depends if we are busy or not!”
“Supplied me with two new tyres for my motorhome and swapped the wheels round.
For some reason it will only let me answer 'Yes' to the question about my first visit. I've used this company many times.”
“My son recommends service and product … service was ok but average not exceptional or caring …. maybe i was just a bit out of my confort zone had just lost my husband and unused to car mtce issues”
“They did everything in there power to help me rectify the situation with my vehicle, giving me excellent advice which saved me a lot of money and time.. Would definitely recommend Thistlewaits Protyres.”
“Very good service but very busy when I arrived so tyre fitting took longer than I expected. Would have preferred a fixed appointment time when pre-booking my tyres in order to minimise the risk of this.”
“Very polite young man who was organised and explained the process he told me that I didn?t need a new wiper when Merc said I did. Liked his honesty was very impressed and definitely coming back
Thankyou”
“Did not have to wait long to be served. Staff were courteous and professional in their service and work. Advised which replacement tyre to have. and also gave me the current rating's of the other tyres.”
“I always take my car to Protyre in Thistlewaites Tyres And Exhausts. The service is fantastic and the price always competitive. I always have faith that they will deal with me honestly and professionally.”
“I called in to see if they could look at a tyre that kept going down. They fitted me in straight away and unfortunately it couldn't be repaired but they had one in stock, which they fitted straight away.”
“First class service, despite me turning up at 4:30 on a Friday afternoon they slotted me in and carried out the work promptly. Good pricing too.
Really friendly and explained what was needed very clearly.”
“I needed tyres to be fitted quickly. I made an appointment but then found I had time 2 days earlier. It was no problem to fit me in and the tyres I particularly wanted were in stock. I also was made aware that my brake pads were in need of changing as well.
I have been a customer of this depot for over 30 years and have never been disappointed.”
“I needed a tyre for our motorhome that was probably a little more specialised than an ordinary van tyre. As expected my telephone enquiry revealed it was not in stock. However one was obtained and then fitted later the same day with the usual care and attention I have received from this company over the years. I wouldn't go anywhere else.”
“I have held back a star because on arriving home from having my car MOTed I found an email from Protyre offering MOT at a reduced price. I'd booked the MOT several days earlier. Perhaps an alert on the garage computer system would have told the very efficient people on reception about the deal in the pipeline. I would have felt happier.”
“Fantastic service, kept me updated throughout the process. Although there was an issue with my booking which I'd made online, meaning I had to return a second time for my mot rather than have both service and mot together, I still rate them 5 stars because they solved the problem as quickly as possible. Billy and Darren were both fantastic.”
“I brought my father's ageing Mercedes A class for a safety check as it had developed a petrol leak. Staff were courteous quick to identify the problem (a defective filter) and also resolved a tyre problem with minimum fuss and at an exceptionally economical price using quality parts.
I shall continue to use them for our on going motoring needs.”
“We used them again for MOT and annual service and were very satisfied as to the work done and the price. I would have scored 5 stars if there was not such a dire telephone service. My first call had me holding on 11 minutes and two subsequent calls were in the region of between 5 and 7 minutes holding on time. This needs to be seriously addressed.”
“I have used Thistlethwaites for many years. They are customer service/satisfaction focused with a reliably honest approach to work that is necessary and advice on what can be done at a later date. I never feel I am being asked to spend on anything other than what is essential and options are always carefully costed and clear. They are trustworthy!”
11/12/2017