Garage reviews in Accrington

“Professional and friendly.”

17/01/2016

“Gayle was very helpful and good to deal with”

27/10/2016

“Customer service at Marshall Mercedes Benz Blackburn is absolutely awful. With exception to one employee Patrick who works in a professional manner, the rest of the employees I had the pleasure of dealing with were abysmal. The staff do not take you serio”

20/06/2016

“The service was booked on 9/9/16. I was close to the showroom so called in to book rather than call. Quoted”

24/09/2016

“just get things right it's not rocket science”

14/04/2016

“The fault wasn't fixed months ago despite me bringing it to your attention and resulted in two prematurely warn tyres. The car was sent away before it was fixed. No real effort was made to find out the cause of an intermittent seat belt fault. An attempt”

15/04/2016

“Reception greeting wasn't great this time… Almost as an inconvenience actually, no offer of a coffee. Service reception very rushed… Sign here for the courtesy car and let's get yours. No explanation of the service this time, Brandon explained everyth”

29/04/2016

“first time at Mercedes and was given first class service from the moment I arrived.”

29/02/2016

“Excellent service. Everything was done as said. And was ready to pick up on time”

19/05/2016

From 185 surveys
84% recommendation score

“All the lights failed on my Mercedes C250 my journey to work. I telephoned Marshalls Service Department and they booked me in immediately. After inspection they identified a fault with the light clusters and spoke to Mercedes who agreed this was a manufac”

23/06/2016

From 185 surveys
84% recommendation score

“Excellent service from Patrick”

17/03/2016

From 185 surveys
84% recommendation score

“Both times the car has been in I have requested the wiper blades be replaced as they are streaking and impairing vision. I understand that this not included in the service or warranty, but the vehicle is under a maintenance package with LEX autolease.I am”

29/02/2016

From 185 surveys
84% recommendation score

“Waited in Reception with no updates for 2.5 hours, Had to continuously chase for updates You then FAILED my MOT for an issue with a Tyre, Did not contact me to ask if I wanted it sorting, Just made me wait 2.5 hours, Pay”

22/06/2016

From 185 surveys
84% recommendation score

“Absolutely atrocious experience. Booked a few weeks prior stating I would require a courtesy car – on the day I came 10 minutes early and waited 45 minutes for someone from the service (Gail Lord) to tell me there was a mix us and they had given my courte”

21/05/2016

From 185 surveys
84% recommendation score

“Excellent”

22/09/2016

From 185 surveys
84% recommendation score

“I would like a printed copy of my service history, but have been told this is not possible. This is slightly unbelievable, and very frustrating. How do I know what is required at future services, and how, in the future do I sell my car. Apart from this, m”

13/08/2016

From 185 surveys
84% recommendation score

“good”

13/08/2016

From 185 surveys
84% recommendation score

“This visit was to have an MOT on the vehicle.”

22/09/2016

From 185 surveys
84% recommendation score

“I have been having a problem for a long time with the front parking sensors. They activate when it is raining, even though there is no obstruction in the vicinity. It has been reported at every service for some time but no fault can be found.”

19/06/2016

From 185 surveys
84% recommendation score

“The first time I went I was told my service wasn't booked in! Which meant I had to rearrange another appointment. Most visits to the Blackburn dealership I have been let down, the staff are shockingly unwilling to help and are not very professional, they”

17/04/2016