84% recommendation score
“Reception greeting wasn't great this time… Almost as an inconvenience actually, no offer of a coffee. Service reception very rushed… Sign here for the courtesy car and let's get yours. No explanation of the service this time, Brandon explained everyth”
84% recommendation score
“Absolutely atrocious experience. Booked a few weeks prior stating I would require a courtesy car – on the day I came 10 minutes early and waited 45 minutes for someone from the service (Gail Lord) to tell me there was a mix us and they had given my courte”
84% recommendation score
“All the lights failed on my Mercedes C250 my journey to work. I telephoned Marshalls Service Department and they booked me in immediately. After inspection they identified a fault with the light clusters and spoke to Mercedes who agreed this was a manufac”
84% recommendation score
“I have been having a problem for a long time with the front parking sensors. They activate when it is raining, even though there is no obstruction in the vicinity. It has been reported at every service for some time but no fault can be found.”
84% recommendation score
“All staff were helpful and polite and very professional. Overall a fantastic service.”
84% recommendation score
“A thoroughly polite and mindful of customer-needs team. Thank you for your help.”
84% recommendation score
“You are contacting the WRONG Charlotte Chapman – i had messages left on my phone from your service department about a car that isn't mine and now a survey. Marshall Motor Group are just a standing joke!”
84% recommendation score
“excellent service very happy”
84% recommendation score
“Service now looking to Germany for answers, none received yet, car has only covered less than 55k, didn't expect to have a problem which couldn't be sorted at an MB service centre, let's wait and see what happens.”
84% recommendation score
“Brilliant service and customer care by Blackburn again……. well done Gail and newish sales girl Ashleigh”
84% recommendation score
“Not impressed at all”
84% recommendation score
“This visit was to have an MOT on the vehicle.”
84% recommendation score
“first time at Mercedes and was given first class service from the moment I arrived.”
84% recommendation score
“just get things right it's not rocket science”
84% recommendation score
“The fault wasn't fixed months ago despite me bringing it to your attention and resulted in two prematurely warn tyres. The car was sent away before it was fixed. No real effort was made to find out the cause of an intermittent seat belt fault. An attempt”
84% recommendation score
“Excellent”
84% recommendation score
“Excellent service from Patrick”
84% recommendation score
“The service was booked on 9/9/16. I was close to the showroom so called in to book rather than call. Quoted”
84% recommendation score
“Both times the car has been in I have requested the wiper blades be replaced as they are streaking and impairing vision. I understand that this not included in the service or warranty, but the vehicle is under a maintenance package with LEX autolease.I am”
84% recommendation score
“good”
29/04/2016