0 recommendations
“Service first class thank you Mr S. Parker, and all after sales and reception staff, Mr. Andrew Wightman”
97% recommendation score
“Greenacre staff are always pleasant, polite and helpful, they make us feel valued and we trust them completely. We wouldn't buy car from anyone else. We have spoken with them and visited several times over the last year for services and mots for both our Greenacre Hondas. Every interaction is positive and helpful.”
84% recommendation score
“Waited in Reception with no updates for 2.5 hours, Had to continuously chase for updates You then FAILED my MOT for an issue with a Tyre, Did not contact me to ask if I wanted it sorting, Just made me wait 2.5 hours, Pay”
84% recommendation score
“Absolutely atrocious experience. Booked a few weeks prior stating I would require a courtesy car – on the day I came 10 minutes early and waited 45 minutes for someone from the service (Gail Lord) to tell me there was a mix us and they had given my courte”
84% recommendation score
“just get things right it's not rocket science”
84% recommendation score
“The service was booked on 9/9/16. I was close to the showroom so called in to book rather than call. Quoted”
84% recommendation score
“Reception greeting wasn't great this time… Almost as an inconvenience actually, no offer of a coffee. Service reception very rushed… Sign here for the courtesy car and let's get yours. No explanation of the service this time, Brandon explained everyth”
84% recommendation score
“All the lights failed on my Mercedes C250 my journey to work. I telephoned Marshalls Service Department and they booked me in immediately. After inspection they identified a fault with the light clusters and spoke to Mercedes who agreed this was a manufac”
84% recommendation score
“I would like a printed copy of my service history, but have been told this is not possible. This is slightly unbelievable, and very frustrating. How do I know what is required at future services, and how, in the future do I sell my car. Apart from this, m”
84% recommendation score
“Excellent”
84% recommendation score
“Customer service at Marshall Mercedes Benz Blackburn is absolutely awful. With exception to one employee Patrick who works in a professional manner, the rest of the employees I had the pleasure of dealing with were abysmal. The staff do not take you serio”
84% recommendation score
“Too slow to answer phone calls after numerous unanswered calls. Car dropped off at 9am no calls on status till I ranget at 4.30pm. That's my biggest issue. Although I also think advisor wasn't technically qualified but I am a professional truck engineer.”
84% recommendation score
“I have been having a problem for a long time with the front parking sensors. They activate when it is raining, even though there is no obstruction in the vicinity. It has been reported at every service for some time but no fault can be found.”
84% recommendation score
“Went in Blackburn for first service and mot. …not even valeted rang up to complain”
84% recommendation score
“Excellent as ever – Fast efficient service”
84% recommendation score
“All staff were helpful and polite and very professional. Overall a fantastic service.”
84% recommendation score
“You are contacting the WRONG Charlotte Chapman – i had messages left on my phone from your service department about a car that isn't mine and now a survey. Marshall Motor Group are just a standing joke!”
84% recommendation score
“A thoroughly polite and mindful of customer-needs team. Thank you for your help.”
84% recommendation score
“Came to you for a warranty issue which needed a part not in stock I asked for a courtesy car but you did not have one. The car was kept overnight and finished in the morning. I am very happy with the work done left very clean inside and out. Thanks Brian.”
84% recommendation score
“Professional and friendly.”
19/04/2016