84% recommendation score
“Very satisfied with the professional and friendly service provided.”
84% recommendation score
“Waited in Reception with no updates for 2.5 hours, Had to continuously chase for updates You then FAILED my MOT for an issue with a Tyre, Did not contact me to ask if I wanted it sorting, Just made me wait 2.5 hours, Pay”
84% recommendation score
“Absolutely atrocious experience. Booked a few weeks prior stating I would require a courtesy car – on the day I came 10 minutes early and waited 45 minutes for someone from the service (Gail Lord) to tell me there was a mix us and they had given my courte”
84% recommendation score
“just get things right it's not rocket science”
84% recommendation score
“The fault wasn't fixed months ago despite me bringing it to your attention and resulted in two prematurely warn tyres. The car was sent away before it was fixed. No real effort was made to find out the cause of an intermittent seat belt fault. An attempt”
84% recommendation score
“The service was booked on 9/9/16. I was close to the showroom so called in to book rather than call. Quoted”
84% recommendation score
“Reception greeting wasn't great this time… Almost as an inconvenience actually, no offer of a coffee. Service reception very rushed… Sign here for the courtesy car and let's get yours. No explanation of the service this time, Brandon explained everyth”
84% recommendation score
“first time at Mercedes and was given first class service from the moment I arrived.”
84% recommendation score
“All the lights failed on my Mercedes C250 my journey to work. I telephoned Marshalls Service Department and they booked me in immediately. After inspection they identified a fault with the light clusters and spoke to Mercedes who agreed this was a manufac”
84% recommendation score
“Excellent service from Patrick”
84% recommendation score
“Both times the car has been in I have requested the wiper blades be replaced as they are streaking and impairing vision. I understand that this not included in the service or warranty, but the vehicle is under a maintenance package with LEX autolease.I am”
84% recommendation score
“at marshall they make you so welcome and there very polite”
84% recommendation score
“Came to you for a warranty issue which needed a part not in stock I asked for a courtesy car but you did not have one. The car was kept overnight and finished in the morning. I am very happy with the work done left very clean inside and out. Thanks Brian.”
84% recommendation score
“Customer service at Marshall Mercedes Benz Blackburn is absolutely awful. With exception to one employee Patrick who works in a professional manner, the rest of the employees I had the pleasure of dealing with were abysmal. The staff do not take you serio”
84% recommendation score
“Excellent”
84% recommendation score
“I would like a printed copy of my service history, but have been told this is not possible. This is slightly unbelievable, and very frustrating. How do I know what is required at future services, and how, in the future do I sell my car. Apart from this, m”
84% recommendation score
“good”
84% recommendation score
“Excellent service. Everything was done as said. And was ready to pick up on time”
84% recommendation score
“This visit was to have an MOT on the vehicle.”
84% recommendation score
“Too slow to answer phone calls after numerous unanswered calls. Car dropped off at 9am no calls on status till I ranget at 4.30pm. That's my biggest issue. Although I also think advisor wasn't technically qualified but I am a professional truck engineer.”
15/10/2016