96% recommendation score
“From start to finish, the service I was provided was excellent. From making the booking and arranging for a courtsey car for the whole weekend to discussing my options thereafter, have been second to none.”
0 recommendations
“Car went in for repair work following a collision. The garage has given the car back with 5 dents in the rear passenger door that weren't there before and must have been caused by careless workers. The car also had a wheel alignment which didn't have the steering angle sensor reset causing me to have to pay out of my own pocket to get it sorted at another dealer. There was also DDE (main engine ECU) faults on the car when I got it back.”
0 recommendations
“I have raised a complaint as my car was declared dangerous to drive sue to a suspension spring which had been signed off as OK when my car was serviced a few weeks previously”
89% recommendation score
“Great staff very helpful and obliging throughout. A great experience. Many thanks Nev Horner”
89% recommendation score
“Blackpool were very quick at finding my fault and getting me back on the road again cheers”
89% recommendation score
“My car needed a new door.time lead was 3 weeks.picked up after 5 weeks and door card dose not match.a broken seal was not replaced and the door is not alligned properly.this is not why you buy a mercedes and not an amg either.the term on the car finishes”
89% recommendation score
“Car was booked in for it's first service. No problems except tyre pressure indicator warning which was fixed during service.”
89% recommendation score
“4 Weeks later and still waiting for follow up work. Warranty issue”
89% recommendation score
“I would have appreciated a phone call to let me know the work on my car would take longer than what I was originally told. I also had to wait 30 minutes for the taxi to come and pick me up. On previous occasions your staff have taken and picked me up from”
89% recommendation score
“N/A Allan good”
89% recommendation score
“The collection driver 'Dale Porter' presented himself as a concientious individual. Smartly dressed in collar and tie he outlined what was happening, and the time he would return the car. Our other vehicle was recently collected by Volkswagen (not Marshal”
89% recommendation score
“I would like my thanks passed particularly to the those who cleaned/valeted the car, it looked fantastic when I picked it up — thank you very much”
89% recommendation score
“Would have expected the free summer check to be carried out and the car washed as the grass was obviously being cut at the dealership and the car was covered in it”
89% recommendation score
“The service is a little expensive. The brake fluid was changed because it was the second service – car is 2 year old, but the car has only done 4000 miles. It's on the list , I know, but it's a wonderful example of bureaucracy over common sense. Two of my”
89% recommendation score
“One week on from its first service (with no known faults) I now have an amber warning light which Mercedees road side assistance inform me is an engine management system fault, most likely a emissions fault probably caused by the service. You will now exp”
89% recommendation score
“Excellent efficient service.”
89% recommendation score
“No All good”
89% recommendation score
“Just that enquirys need to be passed on from receptionists to service advisors properly to make sure customers get a call back when all service advisors are busy.”
89% recommendation score
“What a team at MB Blackpool! – they deliver service second to none, I forsee great times ahead for them…………..”
89% recommendation score
“Very professional and friendly service.”
David Wilson 02/07/2023