0 recommendations
“completely misdiagnosed the problem with my car,,was told i needed a new alternator when it was fine…couldnt find my key when picking up and also wrote down the wrong reg plate.”
0 recommendations
“I contacted Perrys regarding a vibration sound coming from my dashboard. The car was booked in eventually and on the day i was given a courtesy car and was informed it could be with them for 2 days. I took the car and put some petrol has i needed the car for work and other matters. A few hours later i had a call saying the issue with my car was fixed. I picked the car up and drove back to work. The noise was still there, and nothing had been”
84% recommendation score
“My car was damaged whilst in for repair and as yet nobody has taken any ownership of the issue and offered to repair it. Poor service have been expecting a call back from the manager but i'm still waiting for this to happen.”
84% recommendation score
“Didn't have a repair, just a standard service. As usual the staff and service were excellent.”
84% recommendation score
“All staff were helpful and polite and very professional. Overall a fantastic service.”
84% recommendation score
“Yes, Gail in the Blackburn site was absolutely fantastic as she is every time. I had a puncture and had to drive to London the next day and she managed to fit me in, was extremely helpful and just generally offered great customer service”
84% recommendation score
“You are contacting the WRONG Charlotte Chapman – i had messages left on my phone from your service department about a car that isn't mine and now a survey. Marshall Motor Group are just a standing joke!”
84% recommendation score
“Gail dealt with my service from the Blackburn Branch and the service received was above expectations. The service definitely makes me want to continue my custom with Mercedes as I have friends and colleagues complaining of other manufacturers services and”
84% recommendation score
“Excellent as ever – Fast efficient service”
84% recommendation score
“A thoroughly polite and mindful of customer-needs team. Thank you for your help.”
84% recommendation score
“I made the company aware last time of not being overly happy with the service at the garage. However it has not in my opinion improved. I was again not overly happy and will not be looking to get a Mercedes on my next company car as the service I received”
84% recommendation score
“Came to you for a warranty issue which needed a part not in stock I asked for a courtesy car but you did not have one. The car was kept overnight and finished in the morning. I am very happy with the work done left very clean inside and out. Thanks Brian.”
84% recommendation score
“Extremely poor service. Lack of communication. Advisor, Gail, very rude.”
84% recommendation score
“Patrick provided first class service as always. I can only hope he is well rewarded for the work he does for you.”
84% recommendation score
“Not impressed at all”
84% recommendation score
“Gayle was very helpful and good to deal with”
84% recommendation score
“Professional and friendly.”
84% recommendation score
“everything was as smooth as clockwork again”
84% recommendation score
“Ok nothing special.”
84% recommendation score
“Service advisor was excellent and car was spotlessly clean when picked up. Great job”
23/08/2016