1.
92% recommendation score
“I reported a battery problem on the Monday 8am but it took until Thursday pm to get the car back. I had to keep calling to check on progress as no one called me. There is obviously no allowance factored in for any emergency requirements.”
2.92% recommendation score
“Car not fixed as problem returned. Car now going to supply dealer”
3.92% recommendation score
“Only comment is I booked my car in for brake pads and a couple of days latter received an email re my MOT due. I replied to the email twice asking for it to be completed on same day as brakes, heard nothing so phoned a week later. My MOT was obviously don”
4.92% recommendation score
“I initially phoned the reception and booked my vehicle in for an Mot for the required date which was agreed, however when I took the vehicle in on that day there was no record of it being booked in. The job was however completed thankfully as it ran out 2”
94% recommendation score
“Annual service carried out fine”
6.92% recommendation score
“Good communications as work was carried out, pick up and delivery back on time and very helpful to me.”
7.92% recommendation score
“I had a warning message and Mike responded rapidly to get my car into the garage to be looked at especially given I am not local.”
8.92% recommendation score
“Mike, the gentleman who is on the LR service desk, is always helpful, informative and is a pleasure to deal with.”
9.92% recommendation score
“Great service”
10.92% recommendation score
“The Bury st Edmunds service centre that now looks after my Range Rover is excellent – the Cambridge centre that looks after my wife's F Type is nothing short of appalling despite feedback for the last 3 years. I have many friends who have had the same exp”
11.92% recommendation score
“We run all land rovers and have to say that as a working vehicle prompt and reliable service is imperative. Every day the vehicle is off the road it can cost us money. The response from Marshalls was that people were on holiday and they only had ONE mecha”
94% recommendation score
“VERY HELPFULL”
13.92% recommendation score
“Your survey is unfair on your employees as their is no NA box. I was not booked in to have anything fix just a service My service was great with your friendly staff being very atentive”
14.92% recommendation score
“Friendly and efficient service”
15.92% recommendation score
“Exemplary service as usual.”
16.92% recommendation score
“Mike was great (service advisor at Bury). Only disappointment was I that the work should've been max 2 hours, ended up being 4 and a half. A touch frustrating as I had childcare organised which overran.”
17.92% recommendation score
“Everything was first class, first time I have used Marshalls for servicing and it won't be the last. Even though I live 180 miles away I will synchronise my 3 annual visits to Suffolk so I can use Bury again, I have actually booked an MOT and a small job”
18.92% recommendation score
“Excellent customer service. Staff very keen to listen to concerns of customer and identify potential investigation work to resolve issues. Very friendly and keen to please by providing excellent service. Would definitely recommend.”
94% recommendation score
“Very good. Much much improved!!”
20.92% recommendation score
“Cannot answer first question, as no repairs were required.”
16/10/2016