Garage reviews in Keighley

“Problems after my emissions update”

Nasreen Akhtar 10/02/2017

“Booked an appointment online, then Bristol Street cancelled following day
Did not cover all recommended work in quote.
Added brake fluid renewal as recommended at 2 years (2 year service) after work started.
Did not check Spare Tyre”

20/06/2020

“The guys at Protyre Ilkley are great. Highly skilled and consistently have done a great job on our two vehicles.

They don't 'manufacture' jobs that don't need doing, unlike another local outfit I once had dealings with.

Recommended without reservation.”

19/02/2019

“Very quick and efficient, ordering was quick and easy and the tyres fitted quickly at the garage.”

07/04/2019

“Timely excellent service. Good staff.”

03/08/2017

“Easy to book in and the mechanic talked me through my service and MOT in detail giving me a piece of mind that the service was done thoroughly. All documentation given and clearly stated everything that had been delivered. Pleased with the service I received.”

28/10/2019

“MOT Test – They offered to collect and return my vehicle from/to home because I have an injury to my leg which makes driving painful at present. I managed to drive the car on this occasion but it was reassuring to know that this service is available if required.”

05/02/2020

“My car was returned with a damaged and unuseable centre piece with broken lugs and in a dirty condition.No apology was received by the staff but only an offer to glue in this centre piece which would make it extremelydifficult to remove in the advent of a puncture.”

29/07/2018

“Been a first time customer I was very happy with Very helpful quick advice and service .. just had a old tyre replaced was done very quick and at a great price will be taking my other vehicles Here in the future and allready recommended To friends and family 5/5 *”

24/09/2018

“Quick and cheerful service. However if you are spending several hundreds of pounds on new tyres I would expect them to be cleaned up, mine where left with brown soap all over the wheels and tyres. If it were my business I would make sure the wheels and tyres where spotless”

08/08/2018

“I had a couple of issues with my car that I knew needed sorting prior to having my car MOT'd, I did not however have a lot of money to get these issues fixed entirely.
The protyre team, sorted these issues for me promptly and at very reasonable price. I will definatly use them again!”

05/06/2018

“Very good service, the chap I spoke to on the phone remembered me from my previous visits which is always nice and recommended tyres which he had in stock which were similar to last ones I'd bought last year. They were fitted on the day and at the time booked so I've no complaints at all.”

06/03/2017

“The tyre was poorly fitted resulting in deflation and wheel damage which the garage rectified promptly – manager responded well. However the mechanic seemed either disinterested or incompetent (evidenced by taking triple the estimated time for the work and not putting the wheel trim on properly ).”

09/04/2017

“I was quoted £67 per tyre on the phone. When I collected the car I was asked how much I was quoted and I thought it was £69 per tyre. It was only when I got home and saw what I had written down that I realised I declared the wrong price. The point is that all customers should be quoted the same.”

27/09/2017

“The staff in Ilkley have always endeavoured to be off the utmost help, for service and particularly advice, not an easy role to perform when the cost and maintenance of vehicles is pretty onerous these days, parts especially, but they have always advised on the alternatives with willingness and goodwill!”

08/11/2017

“I booked and paid for an MOT appointment on line for the Saturday afternoon. Checked in 15 minutes prior to the test to drop off the keys. Returned one hour later after doing some shopping and all was well with a new MOT certificate for another year…..As easy as that, great service from professionally qualified staff.”

11/01/2020

“As you will see from my previous report, I was awaiting a call from the Ilkley branch today, I am still awaiting a call.

This would not have happened if Marcus was still managing this branch.
When you say that you will call the afternoon, you should at least take the time to say sorry but we had no time and will contact you tomorrow.”

15/03/2019

“Went to collect car after MOT – staff member said the brake disc, pad and tyre on front passenger side were worn and so car would fail. £240 to fix. I said I would get my partner to take a look as I know nothing about this and he does…suddenly car can pass it's MOT with an advisory note for the brakes and tyre. Not happy about being taken for a complete fool.”

03/05/2018

“After needing roadside assistance the previous week to restart a flat battery, the car had trouble starting the following week. I managed to drive it to Alba's who managed to fit a new battery (without an appointment) and get it back on the road in time for school pick-up. Fantastic service! I also got them to do my MOT on the car later that week and again a very pleasing service. Thanks!”

04/12/2018

“I discussed the needs of 2 replacement tyres needed for a Ford Fiesta. The advice I received was very good, and when I rang back a few days later to order them and book in for fitting, this was done without any hassle, and only took a day to order and deliver. Service was very good. Fitting appointment was spot on and waiting time as described. Payment/collection very easy. A very good buying experience”

09/01/2018