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How long will it take to get a resolution to my case?

How long will it take to get a resolution to my case?   How long it takes will depend on...
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Within what timeframe must I submit my complaint about a business to you?

Within what timeframe must I submit my complaint about a business to you?   You need to contact us within...
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About us

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  • What is an ombudsman?
  • Our values
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  • Home
  • About
    • What is an Ombudsman?
    • Our values
    • How we work
    • Our powers
    • How we remain impartial
    • The TMO Team
      • Ombudsman and Adjudication
      • Our Board
    • Accessibility
    • Careers
  • For Consumers
    • The Star Awards – Nominate your Star!
    • Resolve a dispute
    • Find an answer
      • Mediation
      • Dispute Resolution
      • Service and Repair
      • Distance Sales
      • New and Used Car Sales
      • New Car Warranties
      • Extended Warranties
      • Car Ownership
      • Electric Vehicles
    • Our Codes of Practice
      • New Car Code
      • Service and Repair Code
      • Vehicle Sales Code
      • Vehicle Warranty Products Code
    • ADR consumer tips
      • Useful terms
    • Garage Finder
    • Testimonials
    • Independent technical reports
    • Expelled businesses
    • Unacceptable actions policy
  • For Businesses
    • Garage Star Awards
    • Steer
    • Accreditation to TMO
      • Benefits of Joining
      • Accreditation explained
      • Case studies
      • Accreditation Q&A
      • Our Codes Of Practice
      • Register Online
    • ADR business FAQs
      • ADR business tips
      • Dispute resolution FAQs
    • Business testimonials
    • TMO Talks To
    • Code Shop
    • Events
    • Accredited Businesses Portal
  • Vehicle Recalls
  • Information
    • Motoring Advice
      • Used Cars
      • Tyres
      • Car Buying Tips
      • Economical Driving
      • Drive Europe
      • Summer Driving
      • Music Festivals
      • #JustPassed New Driver Guide
      • Christmas Driving Tips
      • Winter Driving
        • Winter FAQs
      • Vehicle Maintenance
      • Vehicle Warranty FAQs
    • News & Views
    • Press Releases
    • Case Studies
      • New Car
      • Service & Repair
      • Vehicle Sales
      • Vehicle Warranties
    • Reports & Publications
      • ICAP Report
      • Annual Report
      • Industry Insights
      • Thought Leadership Papers
      • Schedule 5: ADR Annual Activity Report
  • Electric Vehicles
  • Contact
    • Consumers
    • Businesses
    • Media
    • Service complaints