Does my car have any car recall or safety issues?
Recalls are overseen by the Driver and Vehicle Standards Agency (DVSA) and you will need to get in touch with them about any safety-related problems.
You can check if you have an outstanding recall on your vehicle by entering your Vehicle Identification Number (VIN) on The Motor Ombudsman’s Vehicle Safety Recall Database.
If you think that the issue on your vehicle is safety-related, and there is currently no recall for it, you can log it with the DVSA here.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
Have an article suggestion?
If you would like to see a question answered on our Knowledge Base, please email us at: media@tmo-uk.org.
