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Does The Motor Ombudsman cover commercial vehicles?

If your complaint is about a vehicle which was bought in the name of a business, is now owned by a business, or is primarily used for business purposes, this unfortunately does not fall within our remit. This is because you are not classed as a private individual under the Consumer Rights Act 2015, and we won’t be able to investigate a car purchase or service/repair complaint.

However, we can investigate complaints under your warranty agreement against your manufacturer or warranty provider.

As a business, it may also be useful to note that Trading Standards has developed a useful website called Business Companion which is aimed at helping small to medium enterprises understand their legal obligations. It provides free, impartial advice to traders through a range of basic and in depth guides. You can find more information here;


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