I have been charged more than was agreed, what can I do?
The Code of Practice for Service and Repair states that accredited business should be upfront and clear about any costs before proceeding with the agreed work. If the garage has charged more than agreed, and you’ve got some evidence of that agreement, we would advise you to make a complaint to the garage in the first instance and see if an amicable resolution can be found.
If that’s not the case, and you need to settle the bill, you can pay and mark all invoices ‘paid under protest’ to indicate that you’re looking to take the matter further.
Not found the answer you require?
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.
If you wish to escalate your complaint to a formal complaint please visit our case creation page.
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