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How do I know whether my case qualifies for mediation?

If your case is deemed to be suitable, you will be contacted by our dispute resolution team inviting you to take part in mediation. If the business that you have a dispute with then agrees to engage in the process, a mutually convenient date and time will be arranged for the joint meeting.

Leading up to the joint meeting, the mediator will spend some time with you on a one-to-one basis to discuss the dispute, the issues leading to your complaint, as well as the potential solutions available.

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