How do I know whether my case qualifies for mediation?
We will assess if your case could benefit from this service. If your dispute is suitable for the process, we will contact you to discuss the next steps.
If both you and the business agree to participate in mediation, a mutually convenient date and time to attend a virtual mediation meeting will be arranged.
It is entirely voluntary for a business or consumer to take part in the process. Should either party decline the use of mediation, this will not prejudice them in any way should they wish to follow our normal adjudication process.
