Bodywork repairs are not covered by the Code, please refer any issues regarding body repairs to the Vehicle Builders and Repairers Association. If the repair was done through your insurer, you can also contact your insurance company and follow their complaint processes.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
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