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How do I complain about misleading garage advertisements and promotions?

Garage advertisements and promotions should not be misleading and any terms and conditions will be made clear or available on request.

If you feel that a garage advertisement is unclear or misleading, then you should follow the garage’s complaint process and if it cannot be resolved then you can report this to The Motor Ombudsman.

The Motor Ombudsman collates information about our accredited businesses including any persistent breaches of our Code so, if such an issue is identified, we will notify the accredited business that they must improve in the first instance otherwise we may look to take further action which can range from staff training, suspension or even expulsion if the issues persist.



How to submit a dispute to The Motor Ombudsman

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.

Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.

If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.

Submit a dispute


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