How do I complain about misleading garage advertisements and promotions?
Garage advertisements and promotions should not be misleading and any terms and conditions will be made clear or available on request.
If you feel that a garage advertisement is unclear or misleading, then you should follow the garage’s complaint process and if it cannot be resolved then you can report this to The Motor Ombudsman.
The Motor Ombudsman collates information about our accredited businesses including any persistent breaches of our Code so, if such an issue is identified, we will notify the accredited business that they must improve in the first instance otherwise we may look to take further action which can range from staff training, suspension or even expulsion if the issues persist.
Not found the answer you require?
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.
If you wish to escalate your complaint to a formal complaint please visit our case creation page.
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