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What are The Motor Ombudsman’s key roles?


Whilst The Motor Ombudsman looks to resolve complaints between consumers and accredited businesses, this forms only part of its core responsibilities as an Ombudsman. The Motor Ombudsman is tasked specifically with the self-regulation of the UK automotive industry, and to identify key issues to assist in driving even higher standards throughout the consumer purchase and ownership experience, at an independent garage, dealership, vehicle manufacturer and warranty level, and across the automotive industry as a whole.


The Motor Ombudsman’s four key roles can be summarised as follows:

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