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What can I do if I have a problem with my new car?

If you have a problem with a new car, you have two possible options – you can pursue a repair under your new car warranty or you can use your consumer rights to get some form of remedy. Whichever option you decide, it’s always best to get in touch with the seller to let them know what’s happened. Visit the section on Sales for more guidance on your consumer rights.

Under your new car warranty, the manufacturer is liable for repairing any manufacturing defects which come to light during the warranty period. As such, if you experience a fault, you can take your car to any manufacturer authorised dealership and, if they diagnose the issue as something covered under warranty, the repair will be free of charge to you.

 

 


How to submit a dispute to The Motor Ombudsman

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.

Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.

If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.

Submit a dispute

 

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If you would like to see a question answered on our Knowledge Base, please email us at: media@tmo-uk.org.

 

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