1. Home
  2. Knowledge Base
  3. New and Used Car Sales
  4. What do I need to do if I reject my new car?

What do I need to do if I reject my new car?

Rejection of a new car can be difficult as it might mean being without a car for some time – you may also be asked to provide evidence of why you think the vehicle breaches the Consumer Rights Act 2015 if you’ve been in ownership of the vehicle for 6 months or more.

If you do wish to reject your new car, then you will need to stop using it immediately and notify the seller and/or finance company – not the manufacturer – of your intention to reject. This should be in writing and you should then allow the seller and/or finance company up to 8 weeks to investigate your complaint and issue a final response.

Not found the answer you require?

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses. If this article has not answered your questions and if you have a complaint about a business please visit our complaints page to find out what to do next.

If you wish to escalate your complaint to a formal complaint please visit our case creation page.

Have an article suggestion?

If you would like to see a question answered on our Knowledge Base, please email us at: media@tmo-uk.org.


Was this article helpful?

Related Articles