What happens if the business that I have a dispute with is not accredited to The Motor Ombudsman?
If a business is not accredited, The Motor Ombudsman can point you in the right direction for where to go next to resolve your dispute. Organisations, such as Citizens Advice (LINK), may be able to assist you further.
We may also be able to contact the business on your behalf to see if they would be willing to engage with ADR. Please fill out our online form (at the bottom of this page), to submit your dispute to us, and you will have the opportunity to provide us with the business name and consent for us to contact them.