What happens if the business that I have a dispute with is not accredited to The Motor Ombudsman?
Accreditation to The Motor Ombudsman is voluntary, and whilst we are continually looking to increase the level of coverage provided by our Codes of Practice, there may be the possibility that a business that you have a dispute with, is not part of The Motor Ombudsman.
If this is the case, it’s worth asking the business if they are signed up to another Alternative Dispute Resolution (ADR) provider to help resolve your dispute. According to the Alternative Dispute Regulations introduced in 2015, a business, such as a garage or dealership, must signpost you to an ADR provider, and tell you if they will engage with them.
If the business does not use an ADR provider, such as The Motor Ombudsman, then you can complete our online form (at the bottom of this page) to provide information about the business and your dispute.
If the complaint falls within our remit, some helpful information and guidance will be sent to you by e-mail, which may help to encourage the business to become accredited to us and allow us to deal with your dispute.
If a business chooses not to become accredited to The Motor Ombudsman, we can point you in the direction of Citizens Advice, who may be able to assist you further.
