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  4. What UK legislation governs distance sales?

What UK legislation governs distance sales?

The UK legislation that covers the process of distance selling is called the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, sometimes referred to as the ‘Distance Selling Regulations’. It came into force in June 2014.

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  • Home
  • About
    • What is an Ombudsman?
    • Our values
    • How we work
    • Our powers
    • How we remain impartial
    • The TMO Team
      • Ombudsman and Adjudication
      • Our Board
    • Accessibility
    • Careers
  • For Consumers
    • The Star Awards – Nominate your Star!
    • Resolve a dispute
    • Find an answer
      • Mediation
      • Dispute Resolution
      • Service and Repair
      • Distance Sales
      • New and Used Car Sales
      • New Car Warranties
      • Extended Warranties
      • Car Ownership
      • Electric Vehicles
    • Our Codes of Practice
      • New Car Code
      • Service and Repair Code
      • Vehicle Sales Code
      • Vehicle Warranty Products Code
    • ADR consumer tips
      • Useful terms
    • Garage Finder
    • Testimonials
    • Independent technical reports
    • Expelled businesses
    • Unacceptable actions policy
  • For Businesses
    • Garage Star Awards
    • Accreditation to TMO
      • Benefits of Joining
      • Accreditation explained
      • Case studies
      • Accreditation Q&A
      • Our Codes Of Practice
      • Register Online
    • ADR business FAQs
      • ADR business tips
      • Dispute resolution FAQs
    • Business testimonials
    • TMO Talks To
    • Code Shop
    • Events
    • Accredited Businesses Portal
  • Vehicle Recalls
  • Information
    • Motoring Advice
      • Used Cars
      • Tyres
      • Car Buying Tips
      • Economical Driving
      • #JustPassed New Driver Guide
      • Music Festivals
      • Summer Driving
      • Christmas Driving Tips
      • Winter Driving
        • Winter FAQs
      • Vehicle Maintenance
      • Vehicle Warranty FAQs
    • News & Views
    • Press Releases
    • Case Studies
      • New Car
      • Service & Repair
      • Vehicle Sales
      • Vehicle Warranties
    • Reports & Publications
      • ICAP Report
      • Annual Report
      • Industry Insights
      • Thought Leadership Papers
      • Schedule 5: ADR Annual Activity Report
  • Electric Vehicles
  • Contact
    • Consumers
    • Businesses
    • Media
    • Service complaints