When can I use an ADR provider to help resolve my complaint?
It’s always best to try and resolve any complaints directly with the business and keep the channels of communication open to achieve this. However, if this is not possible, and you have given the business up to eight weeks to provide their final response, you can then get in touch with an ADR provider, such as The Motor Ombudsman. The business should provide their details in the final response, and it’s best to ask for this to be in writing.
