- Car warranty provider and maintenance and ownership service joins The Motor Ombudsman’s Motor Industry Code of Practice for Vehicle Warranty Products
- MotorEasy becomes the twelfth business to gain accreditation to the CTSI-approved Code
- The Vehicle Warranty Products Code launched in 2009 to drive even higher standards in the provision of warranties above and beyond those required by law
The Code details a series of commitments that all businesses agree to adhere to as part of their accreditation. These are namely, accurate and clear advertising and consumer communications, the provision of advice and information in-line with the customer’s needs, the writing of product literature in plain English, compliance with all regulatory requirements laid down by the Financial Conduct Authority (FCA), and the supply of additional consumer protection above and beyond the business’ legal obligations.
Furthermore, vehicle warranty product providers pledge to have a simple claims procedure in place to resolve any customer problems quickly and cost effectively. Should they be unable to reach a satisfactory conclusion to a dispute, accredited businesses are able to refer consumers to The Motor Ombudsman, a CTSI-certified ADR provider, for free and fully-impartial adjudication.
Last year, nearly 850 customer contacts* relating to the Vehicle Warranty Products Code were received, and The Motor Ombudsman is forecasting a 20% year-on-year rise, as awareness of the Code and the volume of businesses signed up to the Code increases.
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “We are delighted to welcome MotorEasy to our Vehicle Warranty Products Code of Practice. By expanding the number of warranty providers within our Code portfolio that meet our strict accreditation criteria allows us to offer even greater coverage in this sector of the market where millions of consumers purchase an extended vehicle warranty or insurance product every year. We look forward to working closely with MotorEasy, and to continue growing our base of accredited businesses as we go through 2017.”
Duncan McClure Fisher, Founder of MotorEasy, added: “Our decision to apply for accreditation to The Motor Ombudsman was driven by our recognition of its unrivalled automotive sector-specific experience and expertise. By being a part of The Motor Ombudsman, this gives our customers the added peace of mind that we are following recognised best practice guidelines in the provision of our products and services. In addition, motorists also have the reassurance that they have an impartial organisation to refer to in the unlikely event that we are unable to resolve a dispute through our internal complaints procedure. More importantly, this will be at no charge to them.”
*Combined total for Motor Codes and The Motor Ombudsman.
Notes to editors
About The Motor Ombudsman
The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. Thousands of businesses, including vehicle manufacturers, warranty product providers, franchised dealers and independent garages, are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
For more information on The Motor Ombudsman, visit www.TheMotorOmbudsman.org
About the Motor Industry Code of Practice for Vehicle Warranty Products
The Vehicle Warranty Products Motor Industry Code of Practice aims to drive up standards across a wide range of automotive warranty and insurance products, by committing accredited business to higher standards than required by law. The Code currently represents about three quarters of the industry’s major providers that administer over three million products. It is fully approved under the Chartered Trading Standards Institute’s Consumer Codes Approval scheme (CCAS).
For more information on the vehicle warranty providers that are accredited to The Motor Ombudsman, visit www.TheMotorOmbudsman.org/consumers/our-codes-of-practice/vehicle-warranty-products-code
MotorEasy takes the stress and hassle out of car maintenance and ownership for the motorist. As the trusted home of car maintenance and ownership, MotorEasy provides independently-approved, nationwide MOT and servicing, repairs, market-leading warranty protection, breakdown cover, GAP insurance plus much more.
Designed to make motorists’ lives easier, membership of MotorEasy gives customers an online home for all car-related documents and automatically provides members with MOT, tax and annual service reminders, as well as recall notifications, live valuations and the ability to track vehicle repair progress live 24 hours a day, seven days a week.
Founded by motor industry stalwart, Duncan McClure Fisher, the MotorEasy proposition has been designed with the know-how and first-hand experience gained from repairing and supporting over 500,000 UK drivers during the last 20 years.
MotorEasy is part of a group of companies, which also includes Warranty Assist, provider of UK & Irish dealer warranty plans; AutoTrust, a warranty provider in the Netherlands; Motor Angel, a fleet-to-garage trading platform and MinsterSoft, a SAAS warranty platform offering sales & claims functionality.
For more information on MotorEasy, visit www.MotorEasy.com
The Motor Ombudsman media contact:
The Motor Ombudsman
Telephone: +44(0)20 7344 1609
MotorEasy media contact:
Telephone: +44(0)20 8541 3434 Mobile: +44(0)7805 110 382