Articles across The Motor Ombudsman’s Knowledge Base are consulted by website visitors on close to 164,000 occasions between July and September
The Motor Ombudsman’s online Knowledge Base, the reference tool designed to provide consumers with responses to some of the most common queries on car ownership, vehicle maintenance and dispute resolution, has recorded 163,938 article views during the third quarter of this year. This is slightly lower than the figure of 170,666 seen between April and June, but remains 10% up on the volume reported in Q1 (155,641).
There are more than 200 quick-reference and informative Q&A-style articles on this popular resource, hosted across different categories, which look at topics, such as new and used car sales, electric vehicles, and extended warranties.
For the 01st July to 30th September period, the Q&A about the rights of consumers when buying a car, proved the most popular amongst website visitors with nearly 12,000 reads. This was followed by the article about the Consumer Rights Act, and how it affects a vehicle purchase (11,332), also from the New and Used Car Sales category. The third most viewed subject – referred to on over 11,300 occasions, was in regards to whether a car can be returned within 14 days of buying it, which witnessed just under 10,000 views in Q3.
The Q&A looking at how to complain about a vehicle, climbed one place in the top 10 most read articles to fourth place (7,989), from fifth in Q2, which was followed by what action can be taken if a consumer has been sold a faulty car, reporting just over 7,800 views.
During the third quarter of 2024, there was one new entry versus what was seen in previous quarters, in the New and Used Car Sales category on the topic of what a consumer should do should they find a fault within 30 days of buying a car.
