Celebrating 10 Years of The Motor Ombudsman

Used cars represent a significant part of the UK automotive market, and understanding where and why disputes arise provides valuable insight for consumers and businesses alike.

Our Used Car Purchase Disputes: Trends, Drivers and Outcomes 2023–2025 Insight Report takes a detailed look at cases where The Motor Ombudsman issued a decision over the three-year period. From customer service and mechanical faults to consumer expectations and final outcomes, the report highlights the key trends shaping used car purchase disputes.

It also features case studies demonstrating how evidence and individual circumstances can influence the resolution of a complaint, providing practical insight into the issues affecting today’s used car market.