Training

Is your team up to speed with the latest legal developments affecting the automotive industry?

The Motor Ombudsman has partnered with legal and automotive experts to provide a range of courses to drive your business forward and to ensure key staff and fully equipped and up-to-date with the latest knowledge.

Essential training to ensure you're up-to-date

The Motor Ombudsman, in collaboration with Cripps (formerly Radius Law) – legal specialists for the motor sector, is offering a series of expert-led training courses tailored specifically for automotive businesses. These sessions focus on the key legal areas that shape your customer interactions and compliance obligations.

Autotech Training specialise in automotive courses for individuals and workshops. They address the skills gap in the industry by offering a wide range of technical and non-technical training, including courses on electric/hybrid vehicles.

From the essentials of Consumer Law to the intricacies of Finance and Regulated Sales, Data Protection, and Distance Selling, each course delivers practical insights and real-world examples from the automotive sector. Designed as high-level overviews, these sessions will help you and your teams stay compliant and build consumer trust.

Upcoming Courses

Consumer Law 101

13 October, 10:00–16:00 | In person at The Motor Ombudsman, London

Topics to be covered on the day

Consumer and business customer – the differences.
Consumer rights – satisfactory quality; fitness for purpose; as described.
Special rights for distance sales.
Consumer remedies: short term right to reject; repair; replacement; right to price reduction; final right to reject.
Recent developments under the Digital Markets, Competition and Consumers Act 2024 (DMCCA), including CMA enforcement powers, unfair commercial practices, fake reviews and emerging compliance risks.
Consumer redress measures.
Advertising rules and Trading standards.
Managing customer personal data.

Price: £354 Inclusive of VAT

Price: £195 +VAT