Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


May 29, 2018

News & Views

Meet the team at Automechanika Birmingham

Motor Ombudsman Blog
The Motor Ombudsman at Automechanika The Motor Ombudsman is a partner of this year’s Automechanika Birmingham, the UK’s leading exhibition for the automotive aftermarket and vehicle production sector, which is taking place at the National Exhibition Centre (NEC) between 5th and 7th June. During the three-day event, The Motor Ombudsman will be operating a case … Continue reading "Meet the team at Automechanika Birmingham"
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April 18, 2018

News & Views

Applications from independent garages to join The Motor Ombudsman more than double during first quarter

Press Releases
Volume of independent garages joining The Motor Ombudsman rises 107% during Q1 compared to the same period a year earlier Businesses signing up for added credibility in the marketplace and to provide reassurance to customer base of superior operating standards Since the start of the year, 15,000 contacts from consumers and businesses have been recorded, … Continue reading "Applications from independent garages to join The Motor Ombudsman more than double during first quarter"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.