Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


January 15, 2020

News & Views

TMO Knowledge Base – FY 2019 and Q4 update

News & Views
After initially achieving more than 100,000 article views in October 2019, only 10 months after being launched, The Motor Ombudsman’s online Knowledge Base continued to increase in popularity, and exceeded more than 146,000 views by year-end. The tool, which can be accessed via the green button at the top of every page of TheMotorOmbudsman.org website, … Continue reading "TMO Knowledge Base – FY 2019 and Q4 update"
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December 11, 2019

News & Views

TMO looks forward to start of new decade with 2020 vision

Press Releases
With only 20 days to go until the dawn of a new decade, The Motor Ombudsman has outlined its priorities for the next 12 months, in line with the strategy set out in its current five-year business plan.   In 2020, the organisation will look to consolidate its position as the automotive dispute resolution provider … Continue reading "TMO looks forward to start of new decade with 2020 vision"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.