Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


January 22, 2019

News & Views

The Motor Ombudsman extends accreditation to all Harwoods Group car dealerships and Repair Centres

Press Releases
Harwoods Group’s 14 car sales and repair locations across the South of England are now accredited to The Motor Ombudsman’s Motor Industry Codes of Practice Latest agreement builds on four Harwoods businesses that have been committed to the Service and Repair, and Vehicle Sales Codes since 2016 Motor Ombudsman accreditation gives Harwoods Group several benefits, … Continue reading "The Motor Ombudsman extends accreditation to all Harwoods Group car dealerships and Repair Centres"
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January 3, 2019

Motoring Advice

Getting to know vehicle handovers

Vehicle Maintenance
In the last “Getting to Know” guide, we touched on test drives, to help to decide what car to buy. This week, it’s all about handovers, the last stage of the vehicle purchase process.   What is a vehicle handover?   A vehicle handover is often an exciting time when you get the keys to … Continue reading "Getting to know vehicle handovers"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.