The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


July 22, 2020

Motoring Advice

Stay covered this summer with TMO’s summer driving tips

Summer Driving
  With many of us spending our summer holidays in the UK, or preferring to drive over to the continent rather than fly, The Motor Ombudsman, the automotive dispute resolution provider, is advising motorists to ensure their vehicles are legal and roadworthy. To help ensure that you’ve “covered” all the bases this summer,  we’ve produced the … Continue reading "Stay covered this summer with TMO’s summer driving tips"
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July 1, 2020

News & Views

Coronavirus Update

News & Views
 COVID-19 update With the impact of the Coronavirus (COVID-19) affecting the way that we all work and live, we wanted to provide you with an update on how The Motor Ombudsman will continue to support consumers and businesses. In line with the government’s latest guidance on the need to work from home, we have now … Continue reading "Coronavirus Update"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.