Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


August 2, 2017

Motoring Advice

Getting to know your diesel particulate filter (DPF)

Vehicle Maintenance
Our in-house adjudicators within our alternative dispute resolution (ADR) team often receives contacts from consumers relating to the diesel particulate filter (or DPF) on their vehicle. But what does it do, and how does it work? Read on to find out more… What is a diesel particulate filter (DPF)?   Fitted to all new diesel-powered … Continue reading "Getting to know your diesel particulate filter (DPF)"
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July 19, 2017

Motoring Advice

Top tips to stay safe on the roads this summer

Summer Driving
Ahead of this weekend’s big summer getaway, The Motor Ombudsman, the automotive dispute resolution provider, is advising motorists to ensure their vehicles are legal and roadworthy. The RAC is predicting that nine million vehicles will be taking to the roads at the end of this week, and estimates that 36.5 million “leisure” journeys will be … Continue reading "Top tips to stay safe on the roads this summer"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.