Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

April 3, 2018

News & Views

Opinions matter: The Motor Ombudsman makes it easier and quicker for consumers to rate and review a garage

Press Releases
Upgraded online reviews tool on Motor Ombudsman’s Garage Finder features new design and layout for more simple and faster navigation Customers can evaluate any Motor Ombudsman-accredited business at the click of a button Comments, overall star rating and recommendation score all publically displayed on a garage’s profile page Consumers who leave feedback are eligible to … Continue reading "Opinions matter: The Motor Ombudsman makes it easier and quicker for consumers to rate and review a garage"
Read more

March 13, 2018

Motoring Advice

Getting to know corrosion   

Vehicle Maintenance
The Motor Ombudsman’s Information Line deals with many enquiries from consumers relating to vehicle corrosion. This week’s “Getting to Know” guide focuses on what it is, what the cause is and what can be done by motorists to help prevent it.   What is corrosion and what is it caused by?   When the iron … Continue reading "Getting to know corrosion   "
Read more

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.