Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


November 12, 2018

News & Views

Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad

Press Releases
YouGov poll commissioned by The Motor Ombudsman showed that nearly 90% of car owners are unaware in which countries in Continental Europe winter tyres are mandatory 72% didn’t know that winter tyres are most effective in temperatures below seven degrees Centigrade Encouragingly, over 60% of motorists are familiar with the benefits of having winter tyres … Continue reading "Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad"
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October 2, 2018

Motoring Advice

Motoring advice for this winter

Winter Driving
With the official start of winter fast approaching, and the clocks rolled back, The Motor Ombudsman, the automotive dispute resolution provider, has the following top tips for motorists to stay safe on the road, during, what is, traditionally one of the coldest and most treacherous periods of the year. 1. Carry the right kit It’s … Continue reading "Motoring advice for this winter"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.