Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

February 27, 2018

Motoring Advice

Getting to know spark plugs

Vehicle Maintenance
This week in our “Getting to Know” series, we take a look at what spark plugs do and how they work.   What are spark plugs and what is their role?   The job of spark plugs is to ignite the air/fuel mixture of an engine with electricity in order for a car to start. … Continue reading "Getting to know spark plugs"
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February 8, 2018

News & Views

Eden Tyres & Servicing commits 15 sites to The Motor Ombudsman’s Service and Repair Code

Press Releases
All 15 Eden Tyres & Servicing locations to be accredited to The Motor Ombudsman’s Service and Repair Code Retail branches in Derby, Rugby and Hinkley to be the first to introduce the Code on their premises Service and Repair Code commits businesses to providing an honest and fair service to customers, amongst other requirements The … Continue reading "Eden Tyres & Servicing commits 15 sites to The Motor Ombudsman’s Service and Repair Code"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.