Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


November 28, 2017

Motoring Advice

Getting to know winter tyres

Winter Driving Read more

November 23, 2017

News & Views

Motor Ombudsman-accredited garages emerge victorious at Scotlands Business Awards

News & Views
We are pleased to announce that The Motor-Ombudsman-accredited J & R Auto Services independent garage in Crieff, claimed the ‘Best Tradesmen’ trophy at this year’s regional Perth and Kinross ceremony hosted by the Scotlands Business Awards. They will now head to the Grand Final in Glasgow which takes place in 2018.   Following feedback put … Continue reading "Motor Ombudsman-accredited garages emerge victorious at Scotlands Business Awards"
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October 26, 2017

Motoring Advice

Getting to know what drives your car

Vehicle Maintenance
RWD, FWD, AWD, 2WD and 4WD, there are many ways that a car can be “propelled”, and each have their respective merits and disadvantages. Here’s a handy guide from The Motor Ombudsman to help you make the decision for what’s right for you when choosing a car. Rear-wheel drive (RWD)  In a rear-wheel drive car, … Continue reading "Getting to know what drives your car"
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October 5, 2017

News & Views

We have a winner!

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October 5, 2017

Motoring Advice

Getting to know brakes

Vehicle Maintenance Read more

In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.