Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


May 9, 2017

News & Views

Nearly a quarter of motorists are influenced by an advertisement when buying a new car

Press Releases
24% of consumers are influenced by an advert when purchasing a new car according to The Motor Ombudsman’s annual New Car Code of Practice survey Vehicle choice of 17 to 25 year olds and male buyers is most likely to be guided by advertising Study found that 93% of vehicles purchased complied with the detail … Continue reading "Nearly a quarter of motorists are influenced by an advertisement when buying a new car"
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March 30, 2017

News & Views

Preparation and planning are key to drivers staying safe on the road this Easter

Press Releases
The Motor Ombudsman, the automotive dispute resolution body, is urging motorists to check that their vehicles are legal and roadworthy ahead of the Good Friday getaway on 14 April. During the long Easter weekend, millions of journeys will be made across the country, and therefore, The Motor Ombudsman has the following top tips to help … Continue reading "Preparation and planning are key to drivers staying safe on the road this Easter"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.