Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


January 25, 2017

News & Views

Resolutions: It’s that time of year

News & Views
January is a month where people are looking to make resolutions, a change for the better. Alternative Dispute Resolution (ADR) works along similar lines. In the automotive industry, the objective of ADR is to achieve a fair conclusion to a dispute between a motor trader and consumer, without having to refer it to court, which … Continue reading "Resolutions: It’s that time of year"
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November 7, 2016

News & Views

Meet The Motor Ombudsman at Mechanex, Sandown Park!

News & Views
Following last week’s launch of The Motor Ombudsman, the automotive dispute resolution body will be exhibiting for the first time at the Mechanex trade show at Sandown Park in Esher (Surrey) from 08 – 09 November 2016. Visitors to the UK’s largest independent aftermarket exhibition will be able to speak to representatives from The Motor … Continue reading "Meet The Motor Ombudsman at Mechanex, Sandown Park!"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.