Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


July 17, 2019

Motoring Advice

Getting to know electric vehicle servicing  

Vehicle Maintenance
Ever wondered how the servicing of an electric vehicle (EV) differs from that of a petrol or diesel equivalent? This week’s “Getting to Know” guide explores how it all works.   What does the service for an electric vehicle include?   As there are fewer moving parts on an EV compared to one with a … Continue reading "Getting to know electric vehicle servicing  "
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July 8, 2019

News & Views

Deposits – to refund or not to refund

News & Views
Deposits – to refund or not to refund, that is the question   The Motor Ombudsman, the automotive dispute resolution provider, looks at the circumstances where a deposit should and shouldn’t be returned to a customer during the purchase of a new or used vehicle.   To secure the purchase of a brand new or … Continue reading "Deposits – to refund or not to refund"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.