The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

About The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

The Service and Repair Code

Helping consumers through the car purchase process

The Motor Ombudsman

The Vehicle Sales Code

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

The New Car Code

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Find out more

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Resolve your complaint

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

Information Centre

View All Motoring Advice News & Views Media & Publications

December 18, 2018

Motoring Advice

Getting to know test drives

Vehicle Maintenance Read more

December 4, 2018

News & Views

A gift for being prepared: The Motor Ombudsman urges car buyers to do their research during the festive season

Press Releases Read more

November 20, 2018

Motoring Advice

Getting to know blind spot monitoring

Vehicle Maintenance

This week’s “Getting to Know” guide focuses on what blind spot monitoring (BSM) technology is and how it works. What is blind spot monitoring? Blind spot monitoring, BSM, or a blind spot information system, depending on the term used by the vehicle manufacturer, is a type of technology which was first introduced by … Continue reading

November 12, 2018

News & Views

Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad

Press Releases Read more

October 24, 2018

News & Views

Motor Ombudsman picks winner of third quarterly prize draw

News & Views Read more

October 23, 2018

Motoring Advice

Getting to know cruise control

Vehicle Maintenance

This week’s “Getting to Know” guide focuses on what cruise control is and how it works. What is cruise control? Cruise control was first introduced in 1958 by Chrysler. It is a piece of technology that is normally found in the form of buttons on the steering wheel or on a stalk connected … Continue reading

October 2, 2018

Motoring Advice

Motoring advice for this winter

Winter Driving Read more

October 1, 2018

Motoring Advice

Tick all the boxes this winter

Useful Information Read more

October 1, 2018

Motoring Advice

Getting to know winter tyres

Winter Driving Read more

September 25, 2018

Motoring Advice

Getting to know paddle shifters

Vehicle Maintenance Read more

For Consumers

For Garages

img.wp-smiley,img.emoji{display:inline!important;border:none!important;box-shadow:none!important;height:1em!important;width:1em!important;margin:0 .07em!important;vertical-align:-.1em!important;background:none!important;padding:0!important}button#responsive-menu-button,#responsive-menu-container{display:none;-webkit-text-size-adjust:100%}@media screen and (max-width:992px){#responsive-menu-container{display:block;position:fixed;top:0;bottom:0;z-index:99998;padding-bottom:5px;margin-bottom:-5px;outline:1px solid transparent;overflow-y:auto;overflow-x:hidden}#responsive-menu-container .responsive-menu-search-box{width:100%;padding:0 2%;border-radius:2px;height:50px;-webkit-appearance:none}#responsive-menu-container.push-left,#responsive-menu-container.slide-left{transform:translateX(-100%);-ms-transform:translateX(-100%);-webkit-transform:translateX(-100%);-moz-transform:translateX(-100%)}.responsive-menu-open #responsive-menu-container.push-left,.responsive-menu-open #responsive-menu-container.slide-left{transform:translateX(0);-ms-transform:translateX(0);-webkit-transform:translateX(0);-moz-transform:translateX(0)}#responsive-menu-container.push-top,#responsive-menu-container.slide-top{transform:translateY(-100%);-ms-transform:translateY(-100%);-webkit-transform:translateY(-100%);-moz-transform:translateY(-100%)}.responsive-menu-open #responsive-menu-container.push-top,.responsive-menu-open #responsive-menu-container.slide-top{transform:translateY(0);-ms-transform:translateY(0);-webkit-transform:translateY(0);-moz-transform:translateY(0)}#responsive-menu-container.push-right,#responsive-menu-container.slide-right{transform:translateX(100%);-ms-transform:translateX(100%);-webkit-transform:translateX(100%);-moz-transform:translateX(100%)}.responsive-menu-open #responsive-menu-container.push-right,.responsive-menu-open #responsive-menu-container.slide-right{transform:translateX(0);-ms-transform:translateX(0);-webkit-transform:translateX(0);-moz-transform:translateX(0)}#responsive-menu-container.push-bottom,#responsive-menu-container.slide-bottom{transform:translateY(100%);-ms-transform:translateY(100%);-webkit-transform:translateY(100%);-moz-transform:translateY(100%)}.responsive-menu-open #responsive-menu-container.push-bottom,.responsive-menu-open #responsive-menu-container.slide-bottom{transform:translateY(0);-ms-transform:translateY(0);-webkit-transform:translateY(0);-moz-transform:translateY(0)}#responsive-menu-container,#responsive-menu-container:before,#responsive-menu-container:after,#responsive-menu-container *,#responsive-menu-container *:before,#responsive-menu-container *:after{box-sizing:border-box;margin:0;padding:0}#responsive-menu-container #responsive-menu-search-box,#responsive-menu-container #responsive-menu-additional-content,#responsive-menu-container #responsive-menu-title{padding:25px 5%}#responsive-menu-container #responsive-menu,#responsive-menu-container #responsive-menu ul{width:100%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu{display:none}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu.responsive-menu-submenu-open{display:block}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-1 a.responsive-menu-item-link{padding-left:10%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-2 a.responsive-menu-item-link{padding-left:15%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-3 a.responsive-menu-item-link{padding-left:20%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-4 a.responsive-menu-item-link{padding-left:25%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-5 a.responsive-menu-item-link{padding-left:30%}#responsive-menu-container li.responsive-menu-item{width:100%;list-style:none}#responsive-menu-container li.responsive-menu-item a{width:100%;display:block;text-decoration:none;padding:0 5%;position:relative}#responsive-menu-container li.responsive-menu-item a .fa{margin-right:15px}#responsive-menu-container li.responsive-menu-item a .responsive-menu-subarrow{position:absolute;top:0;bottom:0;text-align:center;overflow:hidden}#responsive-menu-container li.responsive-menu-item a .responsive-menu-subarrow .fa{margin-right:0}button#responsive-menu-button .responsive-menu-button-icon-inactive{display:none}button#responsive-menu-button{z-index:99999;display:none;overflow:hidden;outline:none}button#responsive-menu-button img{max-width:100%}.responsive-menu-label{display:inline-block;font-weight:600;margin:0 5px;vertical-align:middle}.responsive-menu-label .responsive-menu-button-text-open{display:none}.responsive-menu-accessible{display:inline-block}.responsive-menu-accessible .responsive-menu-box{display:inline-block;vertical-align:middle}.responsive-menu-label.responsive-menu-label-top,.responsive-menu-label.responsive-menu-label-bottom{display:block;margin:0 auto}button#responsive-menu-button{padding:0 0;display:inline-block;cursor:pointer;transition-property:opacity , filter;transition-duration:.15s;transition-timing-function:linear;font:inherit;color:inherit;text-transform:none;background-color:transparent;border:0;margin:0;overflow:visible}.responsive-menu-box{width:25px;height:19px;display:inline-block;position:relative}.responsive-menu-inner{display:block;top:50%;margin-top:-1.5px}.responsive-menu-inner,.responsive-menu-inner::before,.responsive-menu-inner::after{width:25px;height:3px;background-color:#fff;border-radius:4px;position:absolute;transition-property:transform;transition-duration:.15s;transition-timing-function:ease}.responsive-menu-open .responsive-menu-inner,.responsive-menu-open .responsive-menu-inner::before,.responsive-menu-open .responsive-menu-inner::after{background-color:#fff}button#responsive-menu-button:hover .responsive-menu-inner,button#responsive-menu-button:hover .responsive-menu-inner::before,button#responsive-menu-button:hover .responsive-menu-inner::after,button#responsive-menu-button:hover .responsive-menu-open .responsive-menu-inner,button#responsive-menu-button:hover .responsive-menu-open .responsive-menu-inner::before,button#responsive-menu-button:hover .responsive-menu-open .responsive-menu-inner::after,button#responsive-menu-button:focus .responsive-menu-inner,button#responsive-menu-button:focus .responsive-menu-inner::before,button#responsive-menu-button:focus .responsive-menu-inner::after,button#responsive-menu-button:focus .responsive-menu-open .responsive-menu-inner,button#responsive-menu-button:focus .responsive-menu-open .responsive-menu-inner::before,button#responsive-menu-button:focus .responsive-menu-open .responsive-menu-inner::after{background-color:#fff}.responsive-menu-inner::before,.responsive-menu-inner::after{content:"";display:block}.responsive-menu-inner::before{top:-8px}.responsive-menu-inner::after{bottom:-8px}.responsive-menu-boring .responsive-menu-inner,.responsive-menu-boring .responsive-menu-inner::before,.responsive-menu-boring .responsive-menu-inner::after{transition-property:none}.responsive-menu-boring.is-active .responsive-menu-inner{transform:rotate(45deg)}.responsive-menu-boring.is-active .responsive-menu-inner::before{top:0;opacity:0}.responsive-menu-boring.is-active .responsive-menu-inner::after{bottom:0;transform:rotate(-90deg)}button#responsive-menu-button{width:55px;height:55px;position:fixed;top:15px;right:5%;background:#000}.responsive-menu-open button#responsive-menu-button{background:#000}.responsive-menu-open button#responsive-menu-button:hover,.responsive-menu-open button#responsive-menu-button:focus,button#responsive-menu-button:hover,button#responsive-menu-button:focus{background:#000}button#responsive-menu-button .responsive-menu-box{color:#fff}.responsive-menu-open button#responsive-menu-button .responsive-menu-box{color:#fff}.responsive-menu-label{color:#fff;font-size:14px;line-height:13px}button#responsive-menu-button{display:inline-block;transition:transform .5s , background-color .5s}#responsive-menu-container{width:100%;left:0;transition:transform .5s;text-align:left;background:#212121}#responsive-menu-container #responsive-menu-wrapper{background:#212121}#responsive-menu-container #responsive-menu-additional-content{color:#fff}#responsive-menu-container .responsive-menu-search-box{background:#fff;border:2px solid #dadada;color:#333}#responsive-menu-container .responsive-menu-search-box:-ms-input-placeholder{color:#c7c7cd}#responsive-menu-container .responsive-menu-search-box::-webkit-input-placeholder{color:#c7c7cd}#responsive-menu-container .responsive-menu-search-box:-moz-placeholder{color:#c7c7cd;opacity:1}#responsive-menu-container .responsive-menu-search-box::-moz-placeholder{color:#c7c7cd;opacity:1}#responsive-menu-container .responsive-menu-item-link,#responsive-menu-container #responsive-menu-title,#responsive-menu-container .responsive-menu-subarrow{transition:background-color .5s , border-color .5s , color .5s}#responsive-menu-container #responsive-menu-title{background-color:#212121;color:#fff;font-size:13px;text-align:left}#responsive-menu-container #responsive-menu-title a{color:#fff;font-size:13px;text-decoration:none}#responsive-menu-container #responsive-menu-title a:hover{color:#fff}#responsive-menu-container #responsive-menu-title:hover{background-color:#212121;color:#fff}#responsive-menu-container #responsive-menu-title:hover a{color:#fff}#responsive-menu-container #responsive-menu-title #responsive-menu-title-image{display:inline-block;vertical-align:middle;max-width:100%;margin-bottom:15px}#responsive-menu-container #responsive-menu-title #responsive-menu-title-image img{max-width:100%}#responsive-menu-container #responsive-menu>li.responsive-menu-item:first-child>a{border-top:1px solid #212121}#responsive-menu-container #responsive-menu li.responsive-menu-item .responsive-menu-item-link{font-size:13px}#responsive-menu-container #responsive-menu li.responsive-menu-item a{line-height:40px;border-bottom:1px solid #212121;color:#fff;background-color:#212121;height:40px}#responsive-menu-container #responsive-menu li.responsive-menu-item a:hover{color:#fff;background-color:#3f3f3f;border-color:#212121}#responsive-menu-container #responsive-menu li.responsive-menu-item a:hover .responsive-menu-subarrow{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu li.responsive-menu-item a:hover .responsive-menu-subarrow.responsive-menu-subarrow-active{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu li.responsive-menu-item a .responsive-menu-subarrow{right:0;height:55px;line-height:55px;width:55px;color:#fff;border-left:1px solid #212121;background-color:#212121}#responsive-menu-container #responsive-menu li.responsive-menu-item a .responsive-menu-subarrow.responsive-menu-subarrow-active{color:#fff;border-color:#212121;background-color:#212121}#responsive-menu-container #responsive-menu li.responsive-menu-item a .responsive-menu-subarrow.responsive-menu-subarrow-active:hover{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu li.responsive-menu-item a .responsive-menu-subarrow:hover{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu li.responsive-menu-current-item>.responsive-menu-item-link{background-color:#212121;color:#fff;border-color:#212121}#responsive-menu-container #responsive-menu li.responsive-menu-current-item>.responsive-menu-item-link:hover{background-color:#3f3f3f;color:#fff;border-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item .responsive-menu-item-link{font-size:13px}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a{height:40px;line-height:40px;border-bottom:1px solid #212121;color:#fff;background-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a:hover{color:#fff;background-color:#3f3f3f;border-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a:hover .responsive-menu-subarrow{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a:hover .responsive-menu-subarrow.responsive-menu-subarrow-active{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a .responsive-menu-subarrow{right:0;height:55px;line-height:55px;width:55px;color:#fff;border-left:1px solid #212121;background-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a .responsive-menu-subarrow.responsive-menu-subarrow-active{color:#fff;border-color:#212121;background-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a .responsive-menu-subarrow.responsive-menu-subarrow-active:hover{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a .responsive-menu-subarrow:hover{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-current-item>.responsive-menu-item-link{background-color:#212121;color:#fff;border-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-current-item>.responsive-menu-item-link:hover{background-color:#3f3f3f;color:#fff;border-color:#3f3f3f}}

The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

Getting to know test drives

A gift for being prepared: The Motor Ombudsman urges car buyers to do their research during the festive season

Getting to know blind spot monitoring

Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad

Motor Ombudsman picks winner of third quarterly prize draw

Getting to know cruise control

Motoring advice for this winter

Tick all the boxes this winter

Getting to know winter tyres

Getting to know paddle shifters

For Consumers

For Garages

Working together with

Write To Us

@motor_ombudsman

For Consumers

For Garages

Contact Us

About us

Useful Information

General Info.

Vehicle Recalls

The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information on winter vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

For Consumers

For Garages

Working together with

@motor_ombudsman

Essential information
on winter
vehicle maintenance