Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


February 18, 2020

News & Views

The Motor Ombudsman coasts into 2020

Press Releases
A total of 80 independent garages and franchise dealerships on Shetland Mainland, the Isle of Lewis, the Isle of Bute, the Isle of Man, Anglesey, the Isle of Wight, Jersey and Guernsey, have committed to abide by one or more of The Motor Ombudsman’s Codes of Practice this year Any of the thousands of business … Continue reading "The Motor Ombudsman coasts into 2020"
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January 14, 2020

News & Views

The Knowledge Base confirms its place as a key information resource for motorists

Press Releases
The Motor Ombudsman’s online Knowledge Base, the information tool designed by the automotive dispute resolution provider to make it faster and more simple for consumers to resolve their queries and complaints in relation to buying and running a car, recorded over 146,000 article views during 2019, the equivalent of around 400 every day.   Launched … Continue reading "The Knowledge Base confirms its place as a key information resource for motorists"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.