Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


July 4, 2018

Motoring Advice

Getting to know glow plugs

Vehicle Maintenance
With the summer sun shining, this week’s “Getting to Know” guide sheds some light on glow plugs which can be found in diesel-powered cars.   What is a glow plug?   A glow plug is a pencil-shaped piece of metal with a heating element at the tip. It essentially consists of a housing with screw-in … Continue reading "Getting to know glow plugs"
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June 19, 2018

News & Views

Enter our competition to stay covered this summer!

News & Views
  As part of The Motor Ombudsman’s “Stay Covered This Summer” campaign, you have the chance to win weekly prizes on Twitter and Facebook between the 21st June and the 05th July 2018, to help you to “stay covered” from the summer sun whilst on holiday.   Two winners (one from the eligible entries on … Continue reading "Enter our competition to stay covered this summer!"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.