Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


February 25, 2019

News & Views

The Motor Ombudsman welcomes DS Automobiles to its Motor Industry Code of Practice for New Cars

Press Releases
  DS Automobiles has become the 39th vehicle manufacturer in the UK to become accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars The premium marque joins three other brands in the PSA Group which already adhere to the CTSI-approved Code of Practice The New Car Code covers 99% of all … Continue reading "The Motor Ombudsman welcomes DS Automobiles to its Motor Industry Code of Practice for New Cars"
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January 22, 2019

News & Views

The Motor Ombudsman extends accreditation to all Harwoods Group car dealerships and Repair Centres

Press Releases
Harwoods Group’s 14 car sales and repair locations across the South of England are now accredited to The Motor Ombudsman’s Motor Industry Codes of Practice Latest agreement builds on four Harwoods businesses that have been committed to the Service and Repair, and Vehicle Sales Codes since 2016 Motor Ombudsman accreditation gives Harwoods Group several benefits, … Continue reading "The Motor Ombudsman extends accreditation to all Harwoods Group car dealerships and Repair Centres"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.