Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


September 18, 2018

News & Views

The Motor Ombudsman backs CTSI’s campaign urging more businesses to join a Code Sponsor

Press Releases
The Motor Ombudsman, the automotive dispute resolution provider, is backing the Chartered Trading Standards Institute (CTSI)’s campaign calling for more businesses to join a Code Sponsor belonging to its Consumer Code Approval Scheme (CCAS), to demonstrate their commitment to high standards beyond those required by law. The initiative, launched this week, is also highlighting the … Continue reading "The Motor Ombudsman backs CTSI’s campaign urging more businesses to join a Code Sponsor"
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August 14, 2018

Motoring Advice

Getting to know vehicle safety recalls

Vehicle Maintenance
Vehicle safety recalls have been back in the news recently. This week’s “Getting to Know” guide explores what they are and what to do if you have been notified of one.   What is a vehicle safety recall?   A vehicle safety recall is defined as where a car manufacturer recalls the vehicle for safety … Continue reading "Getting to know vehicle safety recalls"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.