Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


July 18, 2017

News & Views

Motor Ombudsman-accredited businesses shine at 2017 Motor Trader Industry Awards

News & Views
Motor Ombudsman-accredited businesses win numerous categories at the annual awards ceremony Anderson Clark, TrustFord Epsom, Mercedes-Benz of Basingstoke and Suzuki GB claim top prizes during evening, amongst others Motor traders recognised by panel of judges for innovative thinking and industry-leading customer service The Motor Ombudsman, the automotive dispute resolution provider, is pleased to announce that … Continue reading "Motor Ombudsman-accredited businesses shine at 2017 Motor Trader Industry Awards"
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June 20, 2017

News & Views

The Motor Ombudsman welcomes MotorEasy to its Vehicle Warranty Products Code of Practice

Press Releases
Car warranty provider and maintenance and ownership service joins The Motor Ombudsman’s Motor Industry Code of Practice for Vehicle Warranty Products MotorEasy becomes the twelfth business to gain accreditation to the CTSI-approved Code The Vehicle Warranty Products Code launched in 2009 to drive even higher standards in the provision of warranties above and beyond those … Continue reading "The Motor Ombudsman welcomes MotorEasy to its Vehicle Warranty Products Code of Practice"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.