Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


April 9, 2018

News & Views

Roger Whitford wins £500 in Lifestyle Vouchers!

News & Views
We are delighted to announce that Roger Whitford has won £500 in Lifestyle Vouchers in our first quarterly prize draw of the year. He completed our Service and Repair Code survey on our Garage Finder after taking his VW Polo in for a service at Westley Garage Helston in Water-Ma-Trout, Cornwall. He was selected at … Continue reading "Roger Whitford wins £500 in Lifestyle Vouchers!"
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March 20, 2018

News & Views

The Motor Ombudsman issues six top “EASTER” tips for peace of mind on the road

Press Releases
The Motor Ombudsman introduces handy six-point “EASTER” checklist for motorists to help prepare their car and journey for the first long weekend of the year Lubricants and fluids topped up to recommended levels, having valid documents, and knowing the location of electric vehicle charging points, are just some of the key tips The Motor Ombudsman’s … Continue reading "The Motor Ombudsman issues six top “EASTER” tips for peace of mind on the road"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.