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Welcome to The Motor Ombudsman

We are the Ombudsman for the motor industry

We raise standards in the motor industry through CTSI-approved Codes of Practice and provide dispute resolution for when complaints cannot be resolved.

For Consumers

Sometimes things do go wrong when buying and servicing vehicles, and in those instances we’re able to step in and help consumers and businesses find resolutions to automotive disputes.

For Businesses

Our CTSI-approved Codes of Practice offer businesses clear-cut customer service expectations. We help raise standards across the industry and step in to resolve disputes if things go wrong.

We are dedicated to the UK motor industry, enhancing standards and consumer protection.

Fully impartial, we are the first Ombudsman to focus solely on the automotive sector, self-regulating the UK’s motor industry through our comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. These drive even higher standards of work and service, giving consumers added protection, peace of mind, and trust during the vehicle purchase and ownership experience. Over 7,500 businesses are accredited to one or more of the Codes.

About The Motor Ombudsman
Vehicle Manufacturer Warranties

The New Car Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases
Extended Vehicle Warranties

The Vehicle Warranty Products Code aims to drive up standards across a wide range of automotive warranty and insurance products.
Servicing and Repair

The Service and Repair Code commits vehicle repairers to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.
Vehicle Sales

The Vehicle Sales Code provides reassurance to motorists during the vehicle purchasing process and is applicable to both main dealer and independent car retailers.

About The Motor Ombudsman

Information Hub

TMO’s Knowledge Base sees nearly 130,000 views in second quarter
  • News & Views
  • 2 Min Read
TMO’s Knowledge Base sees nearly 130,000 views in second quarter
July 10, 2025
TMO records nearly one million contacts as ADR Regulations mark a decade of service
  • Press Releases
  • 6 Min Read
TMO records nearly one million contacts as ADR Regulations mark a decade of service
July 9, 2025
Pickup purchase faults
  • Case Studies
  • 3 Min Read
Pickup purchase faults
June 23, 2025
ICAP Report 2024
  • Reports & Publications
  • 1 Min Read
ICAP Report 2024
June 20, 2025

Dispute Resolution Key Stats

Every year, The Motor Ombudsman helps thousands of consumers and business to resolve their automotive related disputes.

£30.5m

Total consumer claims 2024

175,300

Total consumer contacts 2024

34,700

Total cases created 2024

Find your nearest accredited business

There are thousands of businesses accredited to one or more of The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. This includes, garages, mobile repairers, garage networks, franchised dealers, independent repairers, vehicle manufacturers and extended warranty providers.