Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

March 6, 2018

Motoring Advice

Getting to know suspension

Vehicle Maintenance
According to the meteorological calendar, spring has finally sprung, and therefore, this week’s “Getting to Know” series will aptly be focusing on car suspension and what its role is.   What is suspension?     The suspension is designed to absorb the energy caused by the defects (e.g. bumps) in the road surface to create … Continue reading "Getting to know suspension"
Read more

February 13, 2018

Motoring Advice

New car buying tips from The Motor Ombudsman

Motoring Advice
Ahead of the introduction of the ’18 registration on 01st March, The Motor Ombudsman, the automotive dispute resolution provider, has the following tips and information for motorists looking to buy a new car during the coming weeks.   It pays to do your research on the car…   In the digital age, there are plenty … Continue reading "New car buying tips from The Motor Ombudsman"
Read more

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.