The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

About The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

The Service and Repair Code

Helping consumers through the car purchase process

The Motor Ombudsman

The Vehicle Sales Code

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

The New Car Code

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Find out more

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Resolve your complaint

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

Information Centre

View All Motoring Advice News & Views Media & Publications

March 18, 2019

Motoring Advice

Getting to know the clutch

Vehicle Maintenance Read more

March 8, 2019

News & Views

The Motor Ombudsman unveils new series of short interviews with women from their accredited garages to commemorate International Women’s Day

Press Releases Read more

February 25, 2019

News & Views

The Motor Ombudsman welcomes DS Automobiles to its Motor Industry Code of Practice for New Cars

Press Releases

DS Automobiles has become the 39th vehicle manufacturer in the UK to become accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars The premium marque joins three other brands in the PSA Group which already adhere to the CTSI-approved Code of Practice The New Car Code covers 99% of all … Continue reading

February 14, 2019

Motoring Advice

Getting to know daytime running lights

Vehicle Maintenance Read more

February 6, 2019

News & Views

The Motor Ombudsman urges motorists to share their thoughts and feelings on its accredited businesses

Press Releases Read more

January 22, 2019

News & Views

The Motor Ombudsman extends accreditation to all Harwoods Group car dealerships and Repair Centres

Press Releases

Harwoods Group’s 14 car sales and repair locations across the South of England are now accredited to The Motor Ombudsman’s Motor Industry Codes of Practice Latest agreement builds on four Harwoods businesses that have been committed to the Service and Repair, and Vehicle Sales Codes since 2016 Motor Ombudsman accreditation gives Harwoods Group several benefits, … Continue reading

January 14, 2019

News & Views

The Motor Ombudsman chooses lucky winner of final prize draw of 2018

News & Views Read more

January 8, 2019

News & Views

The Motor Ombudsman upgrades its website with introduction of new Knowledge Base

Press Releases Read more

January 3, 2019

Motoring Advice

Getting to know vehicle handovers

Vehicle Maintenance Read more

December 18, 2018

Motoring Advice

Getting to know test drives

Vehicle Maintenance Read more

For Consumers

For Garages

img.wp-smiley,img.emoji{display:inline!important;border:none!important;box-shadow:none!important;height:1em!important;width:1em!important;margin:0 .07em!important;vertical-align:-.1em!important;background:none!important;padding:0!important}button#responsive-menu-button,#responsive-menu-container{display:none;-webkit-text-size-adjust:100%}@media screen and (max-width:992px){#responsive-menu-container{display:block;position:fixed;top:0;bottom:0;z-index:99998;padding-bottom:5px;margin-bottom:-5px;outline:1px solid transparent;overflow-y:auto;overflow-x:hidden}#responsive-menu-container .responsive-menu-search-box{width:100%;padding:0 2%;border-radius:2px;height:50px;-webkit-appearance:none}#responsive-menu-container.push-left,#responsive-menu-container.slide-left{transform:translateX(-100%);-ms-transform:translateX(-100%);-webkit-transform:translateX(-100%);-moz-transform:translateX(-100%)}.responsive-menu-open #responsive-menu-container.push-left,.responsive-menu-open #responsive-menu-container.slide-left{transform:translateX(0);-ms-transform:translateX(0);-webkit-transform:translateX(0);-moz-transform:translateX(0)}#responsive-menu-container.push-top,#responsive-menu-container.slide-top{transform:translateY(-100%);-ms-transform:translateY(-100%);-webkit-transform:translateY(-100%);-moz-transform:translateY(-100%)}.responsive-menu-open #responsive-menu-container.push-top,.responsive-menu-open #responsive-menu-container.slide-top{transform:translateY(0);-ms-transform:translateY(0);-webkit-transform:translateY(0);-moz-transform:translateY(0)}#responsive-menu-container.push-right,#responsive-menu-container.slide-right{transform:translateX(100%);-ms-transform:translateX(100%);-webkit-transform:translateX(100%);-moz-transform:translateX(100%)}.responsive-menu-open #responsive-menu-container.push-right,.responsive-menu-open #responsive-menu-container.slide-right{transform:translateX(0);-ms-transform:translateX(0);-webkit-transform:translateX(0);-moz-transform:translateX(0)}#responsive-menu-container.push-bottom,#responsive-menu-container.slide-bottom{transform:translateY(100%);-ms-transform:translateY(100%);-webkit-transform:translateY(100%);-moz-transform:translateY(100%)}.responsive-menu-open #responsive-menu-container.push-bottom,.responsive-menu-open #responsive-menu-container.slide-bottom{transform:translateY(0);-ms-transform:translateY(0);-webkit-transform:translateY(0);-moz-transform:translateY(0)}#responsive-menu-container,#responsive-menu-container:before,#responsive-menu-container:after,#responsive-menu-container *,#responsive-menu-container *:before,#responsive-menu-container *:after{box-sizing:border-box;margin:0;padding:0}#responsive-menu-container #responsive-menu-search-box,#responsive-menu-container #responsive-menu-additional-content,#responsive-menu-container #responsive-menu-title{padding:25px 5%}#responsive-menu-container #responsive-menu,#responsive-menu-container #responsive-menu ul{width:100%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu{display:none}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu.responsive-menu-submenu-open{display:block}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-1 a.responsive-menu-item-link{padding-left:10%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-2 a.responsive-menu-item-link{padding-left:15%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-3 a.responsive-menu-item-link{padding-left:20%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-4 a.responsive-menu-item-link{padding-left:25%}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu-depth-5 a.responsive-menu-item-link{padding-left:30%}#responsive-menu-container li.responsive-menu-item{width:100%;list-style:none}#responsive-menu-container li.responsive-menu-item a{width:100%;display:block;text-decoration:none;padding:0 5%;position:relative}#responsive-menu-container li.responsive-menu-item a .fa{margin-right:15px}#responsive-menu-container li.responsive-menu-item a .responsive-menu-subarrow{position:absolute;top:0;bottom:0;text-align:center;overflow:hidden}#responsive-menu-container li.responsive-menu-item a .responsive-menu-subarrow .fa{margin-right:0}button#responsive-menu-button .responsive-menu-button-icon-inactive{display:none}button#responsive-menu-button{z-index:99999;display:none;overflow:hidden;outline:none}button#responsive-menu-button img{max-width:100%}.responsive-menu-label{display:inline-block;font-weight:600;margin:0 5px;vertical-align:middle}.responsive-menu-label .responsive-menu-button-text-open{display:none}.responsive-menu-accessible{display:inline-block}.responsive-menu-accessible .responsive-menu-box{display:inline-block;vertical-align:middle}.responsive-menu-label.responsive-menu-label-top,.responsive-menu-label.responsive-menu-label-bottom{display:block;margin:0 auto}button#responsive-menu-button{padding:0 0;display:inline-block;cursor:pointer;transition-property:opacity , filter;transition-duration:.15s;transition-timing-function:linear;font:inherit;color:inherit;text-transform:none;background-color:transparent;border:0;margin:0;overflow:visible}.responsive-menu-box{width:25px;height:19px;display:inline-block;position:relative}.responsive-menu-inner{display:block;top:50%;margin-top:-1.5px}.responsive-menu-inner,.responsive-menu-inner::before,.responsive-menu-inner::after{width:25px;height:3px;background-color:#fff;border-radius:4px;position:absolute;transition-property:transform;transition-duration:.15s;transition-timing-function:ease}.responsive-menu-open .responsive-menu-inner,.responsive-menu-open .responsive-menu-inner::before,.responsive-menu-open .responsive-menu-inner::after{background-color:#fff}button#responsive-menu-button:hover .responsive-menu-inner,button#responsive-menu-button:hover .responsive-menu-inner::before,button#responsive-menu-button:hover .responsive-menu-inner::after,button#responsive-menu-button:hover .responsive-menu-open .responsive-menu-inner,button#responsive-menu-button:hover .responsive-menu-open .responsive-menu-inner::before,button#responsive-menu-button:hover .responsive-menu-open .responsive-menu-inner::after,button#responsive-menu-button:focus .responsive-menu-inner,button#responsive-menu-button:focus .responsive-menu-inner::before,button#responsive-menu-button:focus .responsive-menu-inner::after,button#responsive-menu-button:focus .responsive-menu-open .responsive-menu-inner,button#responsive-menu-button:focus .responsive-menu-open .responsive-menu-inner::before,button#responsive-menu-button:focus .responsive-menu-open .responsive-menu-inner::after{background-color:#fff}.responsive-menu-inner::before,.responsive-menu-inner::after{content:"";display:block}.responsive-menu-inner::before{top:-8px}.responsive-menu-inner::after{bottom:-8px}.responsive-menu-boring .responsive-menu-inner,.responsive-menu-boring .responsive-menu-inner::before,.responsive-menu-boring .responsive-menu-inner::after{transition-property:none}.responsive-menu-boring.is-active .responsive-menu-inner{transform:rotate(45deg)}.responsive-menu-boring.is-active .responsive-menu-inner::before{top:0;opacity:0}.responsive-menu-boring.is-active .responsive-menu-inner::after{bottom:0;transform:rotate(-90deg)}button#responsive-menu-button{width:55px;height:55px;position:fixed;top:15px;right:5%;background:#000}.responsive-menu-open button#responsive-menu-button{background:#000}.responsive-menu-open button#responsive-menu-button:hover,.responsive-menu-open button#responsive-menu-button:focus,button#responsive-menu-button:hover,button#responsive-menu-button:focus{background:#000}button#responsive-menu-button .responsive-menu-box{color:#fff}.responsive-menu-open button#responsive-menu-button .responsive-menu-box{color:#fff}.responsive-menu-label{color:#fff;font-size:14px;line-height:13px}button#responsive-menu-button{display:inline-block;transition:transform .5s , background-color .5s}#responsive-menu-container{width:100%;left:0;transition:transform .5s;text-align:left;background:#212121}#responsive-menu-container #responsive-menu-wrapper{background:#212121}#responsive-menu-container #responsive-menu-additional-content{color:#fff}#responsive-menu-container .responsive-menu-search-box{background:#fff;border:2px solid #dadada;color:#333}#responsive-menu-container .responsive-menu-search-box:-ms-input-placeholder{color:#c7c7cd}#responsive-menu-container .responsive-menu-search-box::-webkit-input-placeholder{color:#c7c7cd}#responsive-menu-container .responsive-menu-search-box:-moz-placeholder{color:#c7c7cd;opacity:1}#responsive-menu-container .responsive-menu-search-box::-moz-placeholder{color:#c7c7cd;opacity:1}#responsive-menu-container .responsive-menu-item-link,#responsive-menu-container #responsive-menu-title,#responsive-menu-container .responsive-menu-subarrow{transition:background-color .5s , border-color .5s , color .5s}#responsive-menu-container #responsive-menu-title{background-color:#212121;color:#fff;font-size:13px;text-align:left}#responsive-menu-container #responsive-menu-title a{color:#fff;font-size:13px;text-decoration:none}#responsive-menu-container #responsive-menu-title a:hover{color:#fff}#responsive-menu-container #responsive-menu-title:hover{background-color:#212121;color:#fff}#responsive-menu-container #responsive-menu-title:hover a{color:#fff}#responsive-menu-container #responsive-menu-title #responsive-menu-title-image{display:inline-block;vertical-align:middle;max-width:100%;margin-bottom:15px}#responsive-menu-container #responsive-menu-title #responsive-menu-title-image img{max-width:100%}#responsive-menu-container #responsive-menu>li.responsive-menu-item:first-child>a{border-top:1px solid #212121}#responsive-menu-container #responsive-menu li.responsive-menu-item .responsive-menu-item-link{font-size:13px}#responsive-menu-container #responsive-menu li.responsive-menu-item a{line-height:40px;border-bottom:1px solid #212121;color:#fff;background-color:#212121;height:40px}#responsive-menu-container #responsive-menu li.responsive-menu-item a:hover{color:#fff;background-color:#3f3f3f;border-color:#212121}#responsive-menu-container #responsive-menu li.responsive-menu-item a:hover .responsive-menu-subarrow{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu li.responsive-menu-item a:hover .responsive-menu-subarrow.responsive-menu-subarrow-active{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu li.responsive-menu-item a .responsive-menu-subarrow{right:0;height:55px;line-height:55px;width:55px;color:#fff;border-left:1px solid #212121;background-color:#212121}#responsive-menu-container #responsive-menu li.responsive-menu-item a .responsive-menu-subarrow.responsive-menu-subarrow-active{color:#fff;border-color:#212121;background-color:#212121}#responsive-menu-container #responsive-menu li.responsive-menu-item a .responsive-menu-subarrow.responsive-menu-subarrow-active:hover{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu li.responsive-menu-item a .responsive-menu-subarrow:hover{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu li.responsive-menu-current-item>.responsive-menu-item-link{background-color:#212121;color:#fff;border-color:#212121}#responsive-menu-container #responsive-menu li.responsive-menu-current-item>.responsive-menu-item-link:hover{background-color:#3f3f3f;color:#fff;border-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item .responsive-menu-item-link{font-size:13px}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a{height:40px;line-height:40px;border-bottom:1px solid #212121;color:#fff;background-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a:hover{color:#fff;background-color:#3f3f3f;border-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a:hover .responsive-menu-subarrow{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a:hover .responsive-menu-subarrow.responsive-menu-subarrow-active{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a .responsive-menu-subarrow{right:0;height:55px;line-height:55px;width:55px;color:#fff;border-left:1px solid #212121;background-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a .responsive-menu-subarrow.responsive-menu-subarrow-active{color:#fff;border-color:#212121;background-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a .responsive-menu-subarrow.responsive-menu-subarrow-active:hover{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-item a .responsive-menu-subarrow:hover{color:#fff;border-color:#3f3f3f;background-color:#3f3f3f}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-current-item>.responsive-menu-item-link{background-color:#212121;color:#fff;border-color:#212121}#responsive-menu-container #responsive-menu ul.responsive-menu-submenu li.responsive-menu-current-item>.responsive-menu-item-link:hover{background-color:#3f3f3f;color:#fff;border-color:#3f3f3f}}

The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

Getting to know the clutch

The Motor Ombudsman unveils new series of short interviews with women from their accredited garages to commemorate International Women’s Day

The Motor Ombudsman welcomes DS Automobiles to its Motor Industry Code of Practice for New Cars

Getting to know daytime running lights

The Motor Ombudsman urges motorists to share their thoughts and feelings on its accredited businesses

The Motor Ombudsman extends accreditation to all Harwoods Group car dealerships and Repair Centres

The Motor Ombudsman chooses lucky winner of final prize draw of 2018

The Motor Ombudsman upgrades its website with introduction of new Knowledge Base

Getting to know vehicle handovers

Getting to know test drives

For Consumers

For Garages

Working together with

Write To Us

@motor_ombudsman

For Consumers

For Garages

Contact Us

About us

Useful Information

General Info.

Vehicle Recalls

The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information on winter vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

For Consumers

For Garages

Working together with

@motor_ombudsman

Essential information
on winter
vehicle maintenance