Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


December 17, 2019

News & Views

Xmas and New Year opening times

News & Views
Christmas and New Year opening times     Merry Christmas and a Happy New Year!   Please note that we will be closed for the festive season from 17:00 on 23 December 2019 to 09:00 on 02 January 2020. If the business that you have a dispute with is accredited to one or more of … Continue reading "Xmas and New Year opening times"
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October 8, 2019

News & Views

TMO’s Knowledge Base records over 100,000 article views

Press Releases
The Motor Ombudsman receives more than 100,000 article views across its online Knowledge Base during the first nine months of 2019 Easy-to-navigate information resource for motorists introduced in January, and now features 113 different sets of questions and answers in relation to buying, owning and maintaining a car “Can I get a car deposit refund?” … Continue reading "TMO’s Knowledge Base records over 100,000 article views"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.