Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


October 23, 2018

Motoring Advice

Getting to know cruise control

Vehicle Maintenance
This week’s “Getting to Know” guide focuses on what cruise control is and how it works.   What is cruise control?   Cruise control was first introduced in 1958 by Chrysler. It is a piece of technology that is normally found in the form of buttons on the steering wheel or on a stalk connected … Continue reading "Getting to know cruise control"
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October 1, 2018

Motoring Advice

Getting to know winter tyres

Winter Driving
    With the mercury dropping and the first snowfalls arriving in parts of the UK, conditions on the road are becoming more challenging, making it time in some regions to consider switching to winter tyres. Also, if you’re planning to head abroad this Christmas, it’s worth doing your research, because in some EU countries … Continue reading "Getting to know winter tyres"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.