Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


August 29, 2018

News & Views

The Motor Ombudsman commemorates 10-year anniversary of its Motor Industry Code of Practice for Service and Repair

Press Releases
The Motor Ombudsman, the automotive dispute resolution provider, is celebrating the tenth anniversary of the launch of its Motor Industry Code of Practice for Service and Repair. The Code was introduced in 2008 in response to the need to improve standards within the service and repair sector, and to reduce the number of complaints from … Continue reading "The Motor Ombudsman commemorates 10-year anniversary of its Motor Industry Code of Practice for Service and Repair"
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July 31, 2018

Motoring Advice

Getting to know the WLTP

Vehicle Maintenance
The Worldwide Harmonised Light Vehicle Test Procedure (WLTP) has been making the headlines, and this week’s “Getting to Know” guide focuses on what it is and what it covers.   What is the WLTP?   The Worldwide Harmonised Light Vehicle Test Procedure (WLTP) is a process for establishing the official fuel consumption figures and CO2 … Continue reading "Getting to know the WLTP"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.