Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice

For Consumers

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ConsumersFrequently asked questions

For Garages

GaragesOur codes of practice
GaragesHow to comply
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Information Centre

View All Motoring Advice News & Views Media & Publications

September 19, 2017

News & Views

The Motor Ombudsman’s Vehicle Sales Code receives nearly 13,000 contacts from motorists during first year

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September 14, 2017

Motoring Advice

Getting to know car finance

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September 6, 2017

News & Views

The UK’s 5 best driving roads

News & Views
Though summer is behind us there’s still time to escape the bustle of every day life and savour a long drive through one of the UK’s countless beautiful roads. We’ve pulled together our five favourite roads for a weekend road trip below: 1. Cheddar Gorge – Somerset, England Located 10 miles south-west of Bristol, deep … Continue reading "The UK’s 5 best driving roads"
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September 5, 2017

News & Views

Over half of drivers don’t know where to turn when buying and servicing their first car

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August 23, 2017

Motoring Advice

Getting to know the GDPR

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August 15, 2017

News & Views

Motorists advised to spend time doing their research on the car and retailer ahead of ’67 registration

Press Releases
The Motor Ombudsman issues key advice to consumers when searching for a new car and dealer Keeping to a budget, doing thorough research and taking a test drive, should all be on the checklists of motorists The Motor Ombudsman’s online Garage Finder allows prospective car owners to see whether the vehicle retailer is accredited to … Continue reading "Motorists advised to spend time doing their research on the car and retailer ahead of ’67 registration"
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August 14, 2017

Motoring Advice

Getting to know MOTs

Vehicle Maintenance Read more

August 2, 2017

Motoring Advice

Getting to know your diesel particulate filter (DPF)

Vehicle Maintenance Read more

July 25, 2017

News & Views

Consumer demand for The Motor Ombudsman continues to grow in Q2

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July 19, 2017

News & Views

The Motor Ombudsman & MCIA endorse Radius Law’s GDPR Readiness programme

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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.