Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


March 22, 2017

News & Views

Code Sponsors urged to join CTSI’s Consumer Codes Approval Scheme

News & Views
As part of a campaign launched this week by the Chartered Trading Standards Institute (CTSI), trade associations and bodies that are committed to reducing consumer detriment are being encouraged to join its Consumer Codes Approval Scheme (CCAS). This is after the total amount of consumer spending it protected across member businesses soared to over £51 … Continue reading "Code Sponsors urged to join CTSI’s Consumer Codes Approval Scheme"
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February 15, 2017

Motoring Advice

Used car buying advice from The Motor Ombudsman

Motoring Advice
Every year, several million pounds are spent by motorists on buying used cars, and it can prove a minefield for some. Apart from choosing the make and model, and where to get the car from, i.e. at auction, through a franchised dealership, an independent garage, a car supermarket, or via a private seller, there are … Continue reading "Used car buying advice from The Motor Ombudsman"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.