Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


July 9, 2019

News & Views

Nissan Navara owner scoops TMO’s £500 prize!

News & Views
Paul Riley, the driver of a Nissan Nivara pick-up, has been named as the lucky winner of £500 in Lifestyle Vouchers. Paul was chosen at random from the many individuals who rated and reviewed Motor Ombudsman-accredited businesses ahead of the second quarterly prize draw of 2019.   Mr Riley scored Bob Trice Mechanics in Beverley, … Continue reading "Nissan Navara owner scoops TMO’s £500 prize!"
Read more

June 18, 2019

News & Views

Looking the part: The key to customer transparency

News & Views
The Motor Ombudsman, the automotive dispute resolution provider, examines the implications of customer requests to see defective or worn components that have been removed from their vehicle during servicing and repairs.   It is sometimes the case that repairs by a garage will be undertaken on a vehicle without the customer ever having a direct … Continue reading "Looking the part: The key to customer transparency"
Read more

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.