Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


March 1, 2017

Motoring Advice

17 today! New car buying tips from The Motor Ombudsman

Motoring Advice
Annual new car sales in the UK reached a record in 2016, and to mark today’s arrival of the ‘17 vehicle registration, The Motor Ombudsman has put together 17 top tips when looking to buy a brand new car.   Choose the make and model which best suits your needs and lifestyle rather than your … Continue reading "17 today! New car buying tips from The Motor Ombudsman"
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January 25, 2017

News & Views

Resolutions: It’s that time of year

News & Views
January is a month where people are looking to make resolutions, a change for the better. Alternative Dispute Resolution (ADR) works along similar lines. In the automotive industry, the objective of ADR is to achieve a fair conclusion to a dispute between a motor trader and consumer, without having to refer it to court, which … Continue reading "Resolutions: It’s that time of year"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.