Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


November 14, 2017

News & Views

Motorists urged to tick all the boxes this winter says The Motor Ombudsman

Press Releases
• Drivers advised to look out for The Motor Ombudsman logo when choosing a local garage to get their car ready for winter • Downloadable winter ticklist introduced on The Motor Ombudsman website to guide motorists through the key points to consider when taking their car to a garage • The Motor Ombudsman’s online Garage … Continue reading "Motorists urged to tick all the boxes this winter says The Motor Ombudsman"
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October 11, 2017

Motoring Advice

Getting to know the new insurance write-off categories

Motoring Advice
The long-standing A, B, C and D insurance write-off classifications were overhauled by the Association of British Insurers (ABI), and new ones came into effect on 01 October 2017. Various organisations, such as vehicle manufacturers and government agencies, were consulted before the new categories were introduced.   Why were the existing categories changed?   The … Continue reading "Getting to know the new insurance write-off categories"
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October 5, 2017

News & Views

We have a winner!

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October 5, 2017

Motoring Advice

Getting to know brakes

Vehicle Maintenance Read more

In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.