The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


August 17, 2021

News & Views

TMO expects surge in Garage Finder searches

Press Releases
The Motor Ombudsman expects a surge in Garage Finder searches as the number of MOTs expiring is set to rise   With nearly 1.3 million more MOTs set to expire in September and October than what would ordinarily be seen during these two months (pre-pandemic), The Motor Ombudsman is expecting a significant rise in searches … Continue reading "TMO expects surge in Garage Finder searches"
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July 27, 2021

News & Views

Genesis gains accreditation to TMO’s New Car Code

Press Releases
Genesis begins its UK journey with accreditation to The Motor Ombudsman’s New Car Code       Genesis Motor UK has gained accreditation to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars Abiding by the recommended operating guidelines demonstrates the vehicle manufacturer’s commitment to providing consumers with the highest possible standards of … Continue reading "Genesis gains accreditation to TMO’s New Car Code"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.