Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


June 5, 2018

News & Views

TMO on show at Automechanika Birmingham

News & Views
The Motor Ombudsman, the automotive dispute resolution provider, will be exhibiting this week at Automechanika Birmingham, the UK’s leading exhibition for the automotive aftermarket and vehicle production sector. The show is taking place at the National Exhibition Centre (NEC) from today, Tuesday 5th June, to Thursday 7th June.   Throughout the event, The Motor Ombudsman … Continue reading "TMO on show at Automechanika Birmingham"
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May 16, 2018

Motoring Advice

Getting to know rack and pinion steering

Vehicle Maintenance
At The Motor Ombudsman, our adjudicators get many enquiries on this subject, so this week’s “Getting to Know” guide focuses on rack and pinion steering, and how it works. A steering system essentially allows a driver to use a minimal amount of effort to guide a heavy car in the desired direction. It is also … Continue reading "Getting to know rack and pinion steering"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.