The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


July 1, 2020

News & Views

Coronavirus Update

News & Views
 COVID-19 update With the impact of the Coronavirus (COVID-19) affecting the way that we all work and live, we wanted to provide you with an update on how The Motor Ombudsman will continue to support consumers and businesses. In line with the government’s latest guidance on the need to work from home, we have now … Continue reading "Coronavirus Update"
Read more

May 18, 2020

News & Views

Businesses help protect customers and staff from COVID-19

News & Views
Following the recent publishing of government guidelines and motor industry guidance in response to the Coronavirus (COVID-19) pandemic, many businesses servicing and repair cars have changed the way that they work, and have introduced new procedures to protect the safety of staff and customers at their premises.   We have therefore gathered together a few … Continue reading "Businesses help protect customers and staff from COVID-19"
Read more

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.