Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


June 26, 2018

Motoring Advice

Getting to know air conditioning

Vehicle Maintenance
With the arrival of summer and the mercury rising, this week’s “Getting to Know” guide takes a look at the job of air conditioning and how it works.   What is the role of air conditioning?   As well as doing the job of cooling down the inside of the car, air conditioning can also … Continue reading "Getting to know air conditioning"
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June 19, 2018

Motoring Advice

Stay covered this summer with TMO Tips

Summer Driving
  To help ensure that you have “covered” all the bases this summer, The Motor Ombudsman, the automotive dispute resolution provider, has the following guidance to help you stay safe when travelling on the road, whether it’s for a staycation in the UK, or if you’re planning to head across the channel.   Tread carefully … Continue reading "Stay covered this summer with TMO Tips"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.