Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


July 19, 2017

Motoring Advice

Top tips to stay safe on the roads this summer

Summer Driving
Ahead of this weekend’s big summer getaway, The Motor Ombudsman, the automotive dispute resolution provider, is advising motorists to ensure their vehicles are legal and roadworthy. The RAC is predicting that nine million vehicles will be taking to the roads at the end of this week, and estimates that 36.5 million “leisure” journeys will be … Continue reading "Top tips to stay safe on the roads this summer"
Read more

June 29, 2017

Motoring Advice

Disputes: avoiding, managing and resolving

Useful Information
Sometimes, things can go wrong when buying a car or when having it serviced and repaired. As part of our #StayCoolThisSummer campaign, The Motor Ombudsman has the following ten top tips to help you avoid disputes from the outset and to help manage the resolution process effectively should one arise.   Always read any contracts, … Continue reading "Disputes: avoiding, managing and resolving"
Read more

In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.