Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


April 21, 2020

News & Views

TMO pilots new online data reporting tool

Press Releases
New innovative reporting tool has been designed to provide Motor Ombudsman-accredited businesses with access to data in a visually informative and intuitive format Interactive and smart dashboards are in a Beta testing phase, and are being trialled by vehicle manufacturers accredited to The Motor Ombudsman The analytics platform allows organisations to view the progression of … Continue reading "TMO pilots new online data reporting tool"
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April 2, 2020

News & Views

TMO’s Knowledge Base sets new records in Q1

News & Views
The Motor Ombudsman’s online Knowledge Base has made a strong start to the year, recording the highest ever number of views and searches in a single quarter since the resource was launched in January 2019. During the first three months of 2020, there were a total of 51,660 article views across all categories on the … Continue reading "TMO’s Knowledge Base sets new records in Q1"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.