The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

About The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

The Service and Repair Code

Helping consumers through the car purchase process

The Motor Ombudsman

The Vehicle Sales Code

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

The New Car Code

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Find out more

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Resolve your complaint

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

Information Centre

View All Motoring Advice News & Views Media & Publications

December 4, 2018

News & Views

A gift for being prepared: The Motor Ombudsman urges car buyers to do their research during the festive season

Press Releases Read more

November 20, 2018

Motoring Advice

Getting to know blind spot monitoring

Vehicle Maintenance Read more

November 12, 2018

News & Views

Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad

Press Releases

YouGov poll commissioned by The Motor Ombudsman showed that nearly 90% of car owners are unaware in which countries in Continental Europe winter tyres are mandatory 72% didn’t know that winter tyres are most effective in temperatures below seven degrees Centigrade Encouragingly, over 60% of motorists are familiar with the benefits of having winter tyres … Continue reading

October 24, 2018

News & Views

Motor Ombudsman picks winner of third quarterly prize draw

News & Views Read more

October 23, 2018

Motoring Advice

Getting to know cruise control

Vehicle Maintenance Read more

October 2, 2018

Motoring Advice

Motoring advice for this winter

Winter Driving

With the official start of winter fast approaching, and the clocks rolled back, The Motor Ombudsman, the automotive dispute resolution provider, has the following top tips for motorists to stay safe on the road, during, what is, traditionally one of the coldest and most treacherous periods of the year. 1. Carry the right kit It’s … Continue reading

October 1, 2018

Motoring Advice

Tick all the boxes this winter

Useful Information Read more

October 1, 2018

Motoring Advice

Getting to know winter tyres

Winter Driving Read more

September 25, 2018

Motoring Advice

Getting to know paddle shifters

Vehicle Maintenance Read more

September 18, 2018

News & Views

The Motor Ombudsman backs CTSI’s campaign urging more businesses to join a Code Sponsor

Press Releases Read more

For Consumers

For Garages

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The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

A gift for being prepared: The Motor Ombudsman urges car buyers to do their research during the festive season

Getting to know blind spot monitoring

Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad

Motor Ombudsman picks winner of third quarterly prize draw

Getting to know cruise control

Motoring advice for this winter

Tick all the boxes this winter

Getting to know winter tyres

Getting to know paddle shifters

The Motor Ombudsman backs CTSI’s campaign urging more businesses to join a Code Sponsor

For Consumers

For Garages

Working together with

Write To Us

@motor_ombudsman

For Consumers

For Garages

Contact Us

About us

Useful Information

General Info.

Vehicle Recalls

The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information on winter vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

For Consumers

For Garages

Working together with

@motor_ombudsman

Essential information
on winter
vehicle maintenance