The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


April 12, 2021

News & Views

EMaC joins TMO’s Vehicle Warranty Products Code

Press Releases
EMaC joins The Motor Ombudsman’s Vehicle Warranty Products Code   EMaC, the UK’s leading automotive Aftersales Partner, has gained accreditation to The Motor Ombudsman’s comprehensive Code of Practice for extended vehicle warranties.   The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Motor Industry Code of Practice for Vehicle Warranty Products was launched in 2009 to … Continue reading "EMaC joins TMO’s Vehicle Warranty Products Code"
Read more

March 30, 2021

News & Views

TMO study shows MOTs remain front of mind

Press Releases
Motor Ombudsman study shows MOTs remain front of mind for drivers a year on from extension launch Nearly 10 million vehicles were granted an MOT exemption during the first national lockdown to help stem the spread of Coronavirus Despite this volume of MOTs being postponed, a Motor Ombudsman-commissioned YouGov poll of UK drivers found that … Continue reading "TMO study shows MOTs remain front of mind"
Read more

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.