The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

About The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

The Service and Repair Code

Helping consumers through the car purchase process

The Motor Ombudsman

The Vehicle Sales Code

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

The New Car Code

Impartial dispute
resolution backed by
Government and CTSI

The Motor Ombudsman

How can we help

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Resolve your complaint

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

Information Centre

View All Motoring Advice News & Views Media & Publications

October 23, 2018

Motoring Advice

Getting to know cruise control

Vehicle Maintenance Read more

September 25, 2018

Motoring Advice

Getting to know paddle shifters

Vehicle Maintenance Read more

September 18, 2018

News & Views

The Motor Ombudsman backs CTSI’s campaign urging more businesses to join a Code Sponsor

Press Releases

The Motor Ombudsman, the automotive dispute resolution provider, is backing the Chartered Trading Standards Institute (CTSI)’s campaign calling for more businesses to join a Code Sponsor belonging to its Consumer Code Approval Scheme (CCAS), to demonstrate their commitment to high standards beyond those required by law. The initiative, launched this week, is also highlighting the … Continue reading

September 10, 2018

Motoring Advice

Getting to know the head-up display (HUD)

Vehicle Maintenance Read more

August 29, 2018

News & Views

The Motor Ombudsman commemorates 10-year anniversary of its Motor Industry Code of Practice for Service and Repair

Press Releases Read more

August 14, 2018

Motoring Advice

Getting to know vehicle safety recalls

Vehicle Maintenance

Vehicle safety recalls have been back in the news recently. This week’s “Getting to Know” guide explores what they are and what to do if you have been notified of one. What is a vehicle safety recall? A vehicle safety recall is defined as where a car manufacturer recalls the vehicle for safety … Continue reading

August 3, 2018

Motoring Advice

TMO’s Top Tips for the bank holiday weekend

Vehicle Maintenance Read more

July 31, 2018

Motoring Advice

Getting to know the WLTP

Vehicle Maintenance Read more

July 30, 2018

News & Views

Warranty Assist joins The Motor Ombudsman’s Vehicle Warranty Products Code of Practice

Press Releases Read more

July 25, 2018

News & Views

Service and repair sector moves up a gear in annual Motor Ombudsman consumer survey

Press Releases Read more

For Consumers

For Garages

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The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Impartial dispute
resolution backed by
Government and CTSI

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

Getting to know cruise control

Getting to know paddle shifters

The Motor Ombudsman backs CTSI’s campaign urging more businesses to join a Code Sponsor

Getting to know the head-up display (HUD)

The Motor Ombudsman commemorates 10-year anniversary of its Motor Industry Code of Practice for Service and Repair

Getting to know vehicle safety recalls

TMO’s Top Tips for the bank holiday weekend

Getting to know the WLTP

Warranty Assist joins The Motor Ombudsman’s Vehicle Warranty Products Code of Practice

Service and repair sector moves up a gear in annual Motor Ombudsman consumer survey

For Consumers

For Garages

Working together with

Write To Us

@motor_ombudsman

For Consumers

For Garages

Contact Us

About us

Useful Information

General Info.

Vehicle Recalls

The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Impartial dispute resolution backed by Government and CTSI

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

For Consumers

For Garages

Working together with

@motor_ombudsman

Impartial dispute
resolution backed by
Government and CTSI