Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


May 1, 2020

News & Views

Coronavirus Update

News & Views
 COVID-19 update With the impact of the Coronavirus (COVID-19) affecting the way that we all work and live, we wanted to provide you with an update on how The Motor Ombudsman will continue to support consumers and businesses. In line with the government’s latest guidance on the need to work from home, we have now … Continue reading "Coronavirus Update"
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April 9, 2020

News & Views

Easter Bank Holiday Weekend Update

Useful Information
Our service will be closed from 3.30pm on Thursday 9th of April and will reopen at 9am on Tuesday 14th April. During this period, you may find the answer to any questions relating to a dispute on our website or by searching our Knowledge Base. You can also find out more information about our process … Continue reading "Easter Bank Holiday Weekend Update"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.