The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

About The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

The Service and Repair Code

Helping consumers through the car purchase process

The Motor Ombudsman

The Vehicle Sales Code

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

The New Car Code

Impartial dispute
resolution backed by
Government and CTSI

The Motor Ombudsman

How can we help

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Resolve your complaint

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

Information Centre

View All Motoring Advice News & Views Media & Publications

May 21, 2019

News & Views

It’s good 2 talk: The Motor Ombudsman says consumers communicating with a business before ADR is key to resolving complaints

Press Releases Read more

May 7, 2019

Motoring Advice

Getting to know airbags

Vehicle Maintenance Read more

April 25, 2019

Motoring Advice

Getting to know vehicle history checks

Vehicle Maintenance

Buying a second hand car is often a big financial commitment, and therefore it’s important that you check the background of a vehicle thoroughly so as to determine whether it will be a suitable purchase. In this week’s “Getting to Know” guide, we therefore turn our attention to what vehicle history or provenance checks are, … Continue reading

April 23, 2019

News & Views

The Motor Ombudsman’s online Knowledge Base records over 25,000 article views in first quarter

Press Releases Read more

April 18, 2019

News & Views

The Motor Ombudsman presents customer service trophy at Servicesure’s ‘Autocentre of the Year’ awards

Press Releases Read more

April 11, 2019

News & Views

Owner of new Hyundai wins TMO’s first quarter prize draw

News & Views

Chris Burrow has been named the lucky winner of £500 in Lifestyle Vouchers after being chosen at random in The Motor Ombudsman’s latest prize draw. Chris was selected from the many entries submitted to the online Vehicle Sales Code survey tool on The Motor Ombudsman’s Garage Finder between January and March 2019. Mr Burrow rated … Continue reading

March 26, 2019

News & Views

Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties

Press Releases Read more

March 18, 2019

Motoring Advice

Getting to know the clutch

Vehicle Maintenance Read more

March 8, 2019

News & Views

The Motor Ombudsman unveils new series of short interviews with women from their accredited garages to commemorate International Women’s Day

Press Releases Read more

February 25, 2019

News & Views

The Motor Ombudsman welcomes DS Automobiles to its Motor Industry Code of Practice for New Cars

Press Releases Read more

For Consumers

For Garages

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The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Impartial dispute
resolution backed by
Government and CTSI

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

It’s good 2 talk: The Motor Ombudsman says consumers communicating with a business before ADR is key to resolving complaints

Getting to know airbags

Getting to know vehicle history checks

The Motor Ombudsman’s online Knowledge Base records over 25,000 article views in first quarter

The Motor Ombudsman presents customer service trophy at Servicesure’s ‘Autocentre of the Year’ awards

Owner of new Hyundai wins TMO’s first quarter prize draw

Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties

Getting to know the clutch

The Motor Ombudsman unveils new series of short interviews with women from their accredited garages to commemorate International Women’s Day

The Motor Ombudsman welcomes DS Automobiles to its Motor Industry Code of Practice for New Cars

For Consumers

For Garages

Working together with

Write To Us

@motor_ombudsman

For Consumers

For Garages

Contact Us

About us

Useful Information

General Info.

Vehicle Recalls

The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Impartial dispute resolution backed by Government and CTSI

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

For Consumers

For Garages

Working together with

@motor_ombudsman

Impartial dispute
resolution backed by
Government and CTSI