Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


October 7, 2019

News & Views

BMW car owner wins £500 in vouchers!

News & Views
During the past three months, BMW 3 Series owner, Rhys Jay from Wiltshire, took his car to be serviced at Rangers Garage, an independent, family-run tyre specialist based in Durrington. He was one of the hundreds of consumers to rate and review a business on The Motor Ombudsman’s Garage Finder between July and September 2019, … Continue reading "BMW car owner wins £500 in vouchers!"
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August 20, 2019

News & Views

The atmosphere’s getting electric at the nation’s garages

News & Views
The Motor Ombudsman looks at the current and future impact of the increasing ownership of battery electric vehicles on the service and repair sector.   Electric vehicles (EVs) are literally on a charge. The Department for Transport (DfT) recently announced that sales of pure battery-powered cars (i.e. not hybrids) in the UK rose by 158% … Continue reading "The atmosphere’s getting electric at the nation’s garages"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.