Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


October 8, 2019

News & Views

TMO Knowledge Base – Q3 update

News & Views
The Motor Ombudsman’s online Knowledge Base has now witnessed over 100,000 article views across all articles on the information resource since it launched at the beginning of 2019. The third quarter of the year was responsible for nearly 38,000 of these, and the most popular article between 1st July and 30th September was “Can I … Continue reading "TMO Knowledge Base – Q3 update"
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September 18, 2019

News & Views

TMO adds new online course on distance sales

Press Releases
The Motor Ombudsman expands its portfolio of CTSI-approved online training modules for automotive businesses with a new course on distance sales Flexible web-based format means that tuition can be stopped and restarted to suit a user’s workload Participants receive a Motor Ombudsman certificate and Continuing Professional Development (CPD) points on the successful completion of the … Continue reading "TMO adds new online course on distance sales"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.