Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


January 3, 2018

News & Views

Drivers urged to make a resolution to use a Motor Ombudsman-accredited garage when buying or servicing a car

Press Releases
A Motor Ombudsman-accredited garage gives consumers added peace of mind when visiting a garage for a vehicle purchase or repair Motor Ombudsman’s comprehensive Motor Industry Codes of Practice commit businesses to even higher standards of service and workmanship Online Garage Finder and display of trusted Approved Code and Motor Ombudsman logos allow consumers to easily … Continue reading "Drivers urged to make a resolution to use a Motor Ombudsman-accredited garage when buying or servicing a car"
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December 6, 2017

Motoring Advice

Getting to know timing belts

Vehicle Maintenance
This week in our “Getting to Know” series, we are look at timing belts, a core component of a vehicle which our alternative dispute resolution team receives many contacts about from consumers.   What is a timing belt?     A timing belt, which is also known as a timing chain or cambelt, is a … Continue reading "Getting to know timing belts"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.