Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


January 8, 2019

News & Views

The Motor Ombudsman upgrades its website with introduction of new Knowledge Base

Press Releases
New online information resource introduced to make it faster and simpler for motorists to resolve their query or complaint in relation to buying and owning a car For ease of use, questions and answers within the Knowledge Base have been categorised by The Motor Ombudsman’s four CTSI-approved Motor Industry Codes of Practice, and by vehicle … Continue reading "The Motor Ombudsman upgrades its website with introduction of new Knowledge Base"
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December 4, 2018

News & Views

A gift for being prepared: The Motor Ombudsman urges car buyers to do their research during the festive season

Press Releases
The festive season is a period when consumers splash out on presents for friends and family, and a time when some look to treat themselves or others to a new car. The Motor Ombudsman, the automotive dispute resolution provider, is therefore providing consumers with the following top tips to help steer them in the right … Continue reading "A gift for being prepared: The Motor Ombudsman urges car buyers to do their research during the festive season"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.