Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


September 10, 2018

Motoring Advice

Getting to know the head-up display (HUD)

Vehicle Maintenance
This week’s “Getting to Know” quick reference guide takes a look at head-up display (HUD) technology and how it works.   What is a head-up display?   A head-up display, sometimes referred to as a “HUD”, is a form of augmented reality (AR) that presents key data to the driver in their line of sight … Continue reading "Getting to know the head-up display (HUD)"
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August 3, 2018

Motoring Advice

TMO’s Top Tips for the bank holiday weekend

Vehicle Maintenance
Bank holidays are a busy time when thousands of motorists traditionally take to the road to enjoy a long weekend away, whether in the UK for a staycation or for a trip abroad. The Motor Ombudsman, the automotive dispute resolution provider, has some guidance to help keep your car safe for any journey ahead.   … Continue reading "TMO’s Top Tips for the bank holiday weekend"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.