Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


November 1, 2016

News & Views

Q and As on The Motor Ombudsman for media

News & Views
1. DEFINITION AND ROLE OF AN OMBUDSMAN   1.1: What is an ombudsman?   A: An ombudsman is an impartial body that considers consumer complaints about a variety of issues relating to organisations in both the private and public sectors. It is tasked with reaching outcomes for both parties which are fair and reasonable as an … Continue reading "Q and As on The Motor Ombudsman for media"
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September 23, 2016

Motoring Advice

General Vehicle Maintenance Tips

Vehicle Maintenance
Vehicle Maintenance Taking care of your vehicle by carrying out the following regular checks and vehicle maintenance will ensure that it is less likely to let you down in the future. Before any long journey Check tyre pressures and check for any signs of tyre damage. Check all fluid levels and top up as necessary. … Continue reading "General Vehicle Maintenance Tips"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.