Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


February 8, 2018

News & Views

Eden Tyres & Servicing commits 15 sites to The Motor Ombudsman’s Service and Repair Code

Press Releases
All 15 Eden Tyres & Servicing locations to be accredited to The Motor Ombudsman’s Service and Repair Code Retail branches in Derby, Rugby and Hinkley to be the first to introduce the Code on their premises Service and Repair Code commits businesses to providing an honest and fair service to customers, amongst other requirements The … Continue reading "Eden Tyres & Servicing commits 15 sites to The Motor Ombudsman’s Service and Repair Code"
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January 23, 2018

News & Views

The Motor Ombudsman enters into top 13% of Investors in People-accredited businesses

Press Releases
The Motor Ombudsman gains the renowned Investors in People Silver accreditation The award follows a comprehensive assessment of the organisation which had to meet a number of stringent requirements in order to meet the sought-after standard Motor Ombudsman praised for motivating staff, living its values and being forward-thinking  The Motor Ombudsman, the automotive dispute resolution … Continue reading "The Motor Ombudsman enters into top 13% of Investors in People-accredited businesses"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.