Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


April 18, 2018

News & Views

Applications from independent garages to join The Motor Ombudsman more than double during first quarter

Press Releases
Volume of independent garages joining The Motor Ombudsman rises 107% during Q1 compared to the same period a year earlier Businesses signing up for added credibility in the marketplace and to provide reassurance to customer base of superior operating standards Since the start of the year, 15,000 contacts from consumers and businesses have been recorded, … Continue reading "Applications from independent garages to join The Motor Ombudsman more than double during first quarter"
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March 27, 2018

Motoring Advice

Getting to know the fuel injection system

Vehicle Maintenance
The Motor Ombudsman’s Information Line handles enquiries relating to a vehicle’s fuel injection system. This week’s “Getting to Know” guide focuses on what it is, and what its role is.   What does a fuel injection system do?   A car’s fuel injection system is designed to provide fuel to the engine while reducing the … Continue reading "Getting to know the fuel injection system"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.