Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


April 23, 2019

News & Views

The Motor Ombudsman’s online Knowledge Base records over 25,000 article views in first quarter

Press Releases
The Motor Ombudsman, the automotive dispute resolution provider, has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year. The online tool (TheMotorOmbudsman.org/knowledge-base) was launched in January as part of the body’s focus to make it quicker and simpler for motorists to resolve queries … Continue reading "The Motor Ombudsman’s online Knowledge Base records over 25,000 article views in first quarter"
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March 26, 2019

News & Views

Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties

Press Releases
YouGov survey commissioned by The Motor Ombudsman showed that just 53% of car owners are aware that they can extend the vehicle manufacturer’s warranty once it expires Only a third (32%) of all respondents knew that they could purchase a policy using an independent warranty provider 53% of the individuals surveyed also said that they … Continue reading "Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.