Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


November 20, 2018

Motoring Advice

Getting to know blind spot monitoring

Vehicle Maintenance
This week’s “Getting to Know” guide focuses on what blind spot monitoring (BSM) technology is and how it works.   What is blind spot monitoring?   Blind spot monitoring, BSM, or a blind spot information system, depending on the term used by the vehicle manufacturer, is a type of technology which was first introduced by … Continue reading "Getting to know blind spot monitoring"
Read more

October 23, 2018

Motoring Advice

Getting to know cruise control

Vehicle Maintenance
This week’s “Getting to Know” guide focuses on what cruise control is and how it works.   What is cruise control?   Cruise control was first introduced in 1958 by Chrysler. It is a piece of technology that is normally found in the form of buttons on the steering wheel or on a stalk connected … Continue reading "Getting to know cruise control"
Read more

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.