The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

December 1, 2020

News & Views

Award nomination for western region wins £250!

News & Views
Jonathan from Wiltshire scoops £250 in Lifestyle Vouchers!   The Motor Ombudsman is pleased to announce that Jonathan from Wiltshire has won £250 in Lifestyle Vouchers. He was one of more than 800 customers who submitted a nomination in the very first Garage Star Awards, and was amongst the many individuals who put forward a … Continue reading "Award nomination for western region wins £250!"
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November 12, 2020

News & Views

The Garage Star Awards finalists are announced!

News & Views
The Motor Ombudsman reveals the 24 nominations that have been shortlisted for a 2020 Garage Star Award   We are pleased to announce that, from over 800 consumer nominations received for our first Garage Star Awards, a total of 24 businesses and individuals in The Motor Ombudsman’s nationwide accredited network of independent garages and car … Continue reading "The Garage Star Awards finalists are announced!"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.