The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

About The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

The Service and Repair Code

Helping consumers through the car purchase process

The Motor Ombudsman

The Vehicle Sales Code

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

The New Car Code

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Find out more

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Resolve your complaint

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

Information Centre

View All Motoring Advice News & Views Media & Publications

November 12, 2018

News & Views

Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad

Press Releases Read more

October 24, 2018

News & Views

Motor Ombudsman picks winner of third quarterly prize draw

News & Views Read more

October 23, 2018

Motoring Advice

Getting to know cruise control

Vehicle Maintenance

This week’s “Getting to Know” guide focuses on what cruise control is and how it works. What is cruise control? Cruise control was first introduced in 1958 by Chrysler. It is a piece of technology that is normally found in the form of buttons on the steering wheel or on a stalk connected … Continue reading

October 2, 2018

Motoring Advice

Motoring advice for this winter

Winter Driving Read more

October 1, 2018

Motoring Advice

Tick all the boxes this winter

Useful Information Read more

October 1, 2018

Motoring Advice

Getting to know winter tyres

Winter Driving

With the mercury dropping and the first snowfalls arriving in parts of the UK, conditions on the road are becoming more challenging, making it time in some regions to consider switching to winter tyres. Also, if you’re planning to head abroad this Christmas, it’s worth doing your research, because in some EU countries … Continue reading

September 25, 2018

Motoring Advice

Getting to know paddle shifters

Vehicle Maintenance Read more

September 18, 2018

News & Views

The Motor Ombudsman backs CTSI’s campaign urging more businesses to join a Code Sponsor

Press Releases Read more

September 10, 2018

Motoring Advice

Getting to know the head-up display (HUD)

Vehicle Maintenance Read more

August 29, 2018

News & Views

The Motor Ombudsman commemorates 10-year anniversary of its Motor Industry Code of Practice for Service and Repair

Press Releases Read more

For Consumers

For Garages

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The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad

Motor Ombudsman picks winner of third quarterly prize draw

Getting to know cruise control

Motoring advice for this winter

Tick all the boxes this winter

Getting to know winter tyres

Getting to know paddle shifters

The Motor Ombudsman backs CTSI’s campaign urging more businesses to join a Code Sponsor

Getting to know the head-up display (HUD)

The Motor Ombudsman commemorates 10-year anniversary of its Motor Industry Code of Practice for Service and Repair

For Consumers

For Garages

Working together with

Write To Us

@motor_ombudsman

For Consumers

For Garages

Contact Us

About us

Useful Information

General Info.

Vehicle Recalls

The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information on winter vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

For Consumers

For Garages

Working together with

@motor_ombudsman

Essential information
on winter
vehicle maintenance