Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


September 14, 2017

Motoring Advice

Getting to know car finance

Motoring Advice
September is traditionally one of the busiest times of year for buying a new car, and the majority will be probably be bought on finance rather than through an outright payment. There are different ways to fund the purchase, and there’s often a lot of jargon that comes with it. Here’s a short guide to … Continue reading "Getting to know car finance"
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August 23, 2017

Motoring Advice

Getting to know the GDPR

Motoring Advice
Next year will see one of the biggest shake-ups in Europe’s data protection rules for nearly two decades, and will change the way that organisations in the public and private sectors handle personal customer information, including those operating in the automotive industry. It will come in the form of the General Data Protection Regulation (GDPR) … Continue reading "Getting to know the GDPR"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.