Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


March 26, 2019

News & Views

Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties

Press Releases
YouGov survey commissioned by The Motor Ombudsman showed that just 53% of car owners are aware that they can extend the vehicle manufacturer’s warranty once it expires Only a third (32%) of all respondents knew that they could purchase a policy using an independent warranty provider 53% of the individuals surveyed also said that they … Continue reading "Motor Ombudsman poll reveals that car owners are not up to speed on terms of extended warranties"
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February 25, 2019

News & Views

The Motor Ombudsman welcomes DS Automobiles to its Motor Industry Code of Practice for New Cars

Press Releases
  DS Automobiles has become the 39th vehicle manufacturer in the UK to become accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars The premium marque joins three other brands in the PSA Group which already adhere to the CTSI-approved Code of Practice The New Car Code covers 99% of all … Continue reading "The Motor Ombudsman welcomes DS Automobiles to its Motor Industry Code of Practice for New Cars"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.