Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


October 5, 2017

News & Views

We have a winner!

News & Views
We are pleased to announce that David Townsend from Essex is the lucky winner of £500 worth of lifestyle vouchers following his visit to the 1st Stop Cars garage in Rochford near Southend. He was picked at random in our third quarter prize draw from the many customers who used one of our accredited garages … Continue reading "We have a winner!"
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September 21, 2017

Motoring Advice

Getting to know your clutch

Vehicle Maintenance
Our in-house adjudicators often receive contacts from consumers relating to the clutch on their vehicle which is considered to be a wear and tear component. But what does it do, and how does it work? Read on to find out more…   What is the clutch for?   The purpose of the clutch in a … Continue reading "Getting to know your clutch"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.