Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


March 30, 2017

News & Views

Preparation and planning are key to drivers staying safe on the road this Easter

Press Releases
The Motor Ombudsman, the automotive dispute resolution body, is urging motorists to check that their vehicles are legal and roadworthy ahead of the Good Friday getaway on 14 April. During the long Easter weekend, millions of journeys will be made across the country, and therefore, The Motor Ombudsman has the following top tips to help … Continue reading "Preparation and planning are key to drivers staying safe on the road this Easter"
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March 1, 2017

Motoring Advice

17 today! New car buying tips from The Motor Ombudsman

Motoring Advice
Annual new car sales in the UK reached a record in 2016, and to mark today’s arrival of the ‘17 vehicle registration, The Motor Ombudsman has put together 17 top tips when looking to buy a brand new car.   Choose the make and model which best suits your needs and lifestyle rather than your … Continue reading "17 today! New car buying tips from The Motor Ombudsman"
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In Partnership with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.