Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


May 21, 2019

News & Views

It’s good 2 talk

Press Releases
The Motor Ombudsman says consumers communicating with a business before ADR is key to resolving complaints The Motor Ombudsman, the automotive dispute resolution provider, has unveiled the “#talk2resolve” campaign on their Twitter page (@Motor_Ombudsman). The aim of the online awareness drive is to emphasise the importance of consumers giving a business the opportunity to resolve … Continue reading "It’s good 2 talk"
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April 25, 2019

Motoring Advice

Getting to know vehicle history checks

Vehicle Maintenance
Buying a second hand car is often a big financial commitment, and therefore it’s important that you check the background of a vehicle thoroughly so as to determine whether it will be a suitable purchase. In this week’s “Getting to Know” guide, we therefore turn our attention to what vehicle history or provenance checks are, … Continue reading "Getting to know vehicle history checks"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.