Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


March 24, 2020

News & Views

Coronavirus Update – business closures clarification

News & Views
The Prime Minister announced yesterday that non-essential premises must now close to help slow the spread of the Coronavirus (COVID-19). The Ministry of Housing, Communities and Local Government has therefore released official guidance relating to which businesses are and are not able to continue trading. The document, which can be accessed here, confirms that all … Continue reading "Coronavirus Update – business closures clarification"
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January 23, 2020

News & Views

Mazda owner starts new decade £500 better off

Motor Ombudsman Blog
Steven Evans from The Wirral in North West England got the new year and decade off to the perfect start after winning £500 in Lifestyle Vouchers. The Mazda CX-7 crossover owner received the prize after being chosen at random in the latest Motor Ombudsman quarterly draw. He was selected from the hundreds of vehicle sales … Continue reading "Mazda owner starts new decade £500 better off"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.