The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

About The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

The Service and Repair Code

Helping consumers through the car purchase process

The Motor Ombudsman

The Vehicle Sales Code

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

The New Car Code

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Find out more

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Resolve your complaint

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

Information Centre

View All Motoring Advice News & Views Media & Publications

January 22, 2019

News & Views

The Motor Ombudsman extends accreditation to all Harwoods Group car dealerships and Repair Centres

Press Releases Read more

January 14, 2019

News & Views

The Motor Ombudsman chooses lucky winner of final prize draw of 2018

News & Views Read more

January 8, 2019

News & Views

The Motor Ombudsman upgrades its website with introduction of new Knowledge Base

Press Releases

New online information resource introduced to make it faster and simpler for motorists to resolve their query or complaint in relation to buying and owning a car For ease of use, questions and answers within the Knowledge Base have been categorised by The Motor Ombudsman’s four CTSI-approved Motor Industry Codes of Practice, and by vehicle … Continue reading

January 3, 2019

Motoring Advice

Getting to know vehicle handovers

Vehicle Maintenance Read more

December 18, 2018

Motoring Advice

Getting to know test drives

Vehicle Maintenance Read more

December 4, 2018

News & Views

A gift for being prepared: The Motor Ombudsman urges car buyers to do their research during the festive season

Press Releases

The festive season is a period when consumers splash out on presents for friends and family, and a time when some look to treat themselves or others to a new car. The Motor Ombudsman, the automotive dispute resolution provider, is therefore providing consumers with the following top tips to help steer them in the right … Continue reading

November 20, 2018

Motoring Advice

Getting to know blind spot monitoring

Vehicle Maintenance Read more

November 12, 2018

News & Views

Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad

Press Releases Read more

October 24, 2018

News & Views

Motor Ombudsman picks winner of third quarterly prize draw

News & Views Read more

October 23, 2018

Motoring Advice

Getting to know cruise control

Vehicle Maintenance Read more

For Consumers

For Garages

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The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information
on winter
vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

The Motor Ombudsman extends accreditation to all Harwoods Group car dealerships and Repair Centres

The Motor Ombudsman chooses lucky winner of final prize draw of 2018

The Motor Ombudsman upgrades its website with introduction of new Knowledge Base

Getting to know vehicle handovers

Getting to know test drives

A gift for being prepared: The Motor Ombudsman urges car buyers to do their research during the festive season

Getting to know blind spot monitoring

Motor Ombudsman study reveals motorists haven’t got to grips with winter tyres when driving abroad

Motor Ombudsman picks winner of third quarterly prize draw

Getting to know cruise control

For Consumers

For Garages

Working together with

Write To Us

@motor_ombudsman

For Consumers

For Garages

Contact Us

About us

Useful Information

General Info.

Vehicle Recalls

The first Ombudsman dedicated to the motor industry

The Motor Ombudsman

Helping consumers to find garages they can rely on

The Motor Ombudsman

Helping consumers through the car purchase process

The Motor Ombudsman

Car manufacturers’ commitment to quality and customer service

The Motor Ombudsman

Essential information on winter vehicle maintenance

The Motor Ombudsman

Welcome to The Motor Ombudsman

Find your nearest garage

Information Centre

For Consumers

For Garages

Working together with

@motor_ombudsman

Essential information
on winter
vehicle maintenance