The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


April 30, 2021

News & Views

£500 in Lifestyle Vouchers goes to Wiltshire winner

Useful Information
Nigel from Wiltshire was selected at random in The Motor Ombudsman’s latest prize draw, emerging as the winner of £500 in Lifestyle Vouchers. He was one of the hundreds of consumers who rated and reviewed a business on The Motor Ombudsman’s online Garage Finder during the opening quarter of 2021. Nigel took his car for … Continue reading "£500 in Lifestyle Vouchers goes to Wiltshire winner"
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April 8, 2021

News & Views

TMO snap poll reveals air of optimism amongst car retailers for Q2

Press Releases
Non-essential businesses, including car showrooms, will be welcoming customers back to their premises during April, as Covid-19 restrictions continue to be eased Motor Ombudsman-accredited car retailers surveyed in the snap poll are expecting new and used car sales in the second quarter of 2021 to be higher than the same pre-Covid period in 2019 The … Continue reading "TMO snap poll reveals air of optimism amongst car retailers for Q2"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.