The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


August 19, 2020

News & Views

TMO survey offers glimpse of ‘new normal’ for businesses

News & Views
In what is an unprecedented situation due to the Coronavirus pandemic, The Motor Ombudsman has conducted a survey of its accredited businesses to find out how they are adapting to the ‘new normal’, and to identify how the Ombudsman dedicated solely to the automotive sector can best tailor its support going forward. The study was … Continue reading "TMO survey offers glimpse of ‘new normal’ for businesses"
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July 22, 2020

Motoring Advice

Stay covered this summer with TMO’s summer driving tips

Summer Driving
  With many of us spending our summer holidays in the UK, or preferring to drive over to the continent rather than fly, The Motor Ombudsman, the automotive dispute resolution provider, is advising motorists to ensure their vehicles are legal and roadworthy. To help ensure that you’ve “covered” all the bases this summer,  we’ve produced the … Continue reading "Stay covered this summer with TMO’s summer driving tips"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.