The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


March 30, 2021

News & Views

TMO study shows MOTs remain front of mind

Press Releases
Motor Ombudsman study shows MOTs remain front of mind for drivers a year on from extension launch Nearly 10 million vehicles were granted an MOT exemption during the first national lockdown to help stem the spread of Coronavirus Despite this volume of MOTs being postponed, a Motor Ombudsman-commissioned YouGov poll of UK drivers found that … Continue reading "TMO study shows MOTs remain front of mind"
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February 18, 2021

News & Views

TMO highlights causes of EV disputes

News & Views
The Motor Ombudsman looks at some of the main reasons behind electric vehicle (EV) disputes   The Motor Ombudsman’s Motor Industry Codes of Practice for Vehicle Sales and Service Repair cover all alternatively-fuelled vehicles (AFVs), including electric vehicles (EVs), within their remit.   With disputes occasionally brought by consumers to The Motor Ombudsman due to … Continue reading "TMO highlights causes of EV disputes"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.