Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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Committed to The Motor Ombudsman Trading Standards approved Code of Practice


June 11, 2018

Motoring Advice

Getting to know run flat tyres

Vehicle Maintenance
With run flat tyres being increasingly used by vehicle manufacturers, this week’s “Getting to Know” series takes a look at what they are and how they work.   What are run flat tyres?   Run flats tyres have reinforced sidewalls which allow you to continue driving at a limited speed (50mph) and for a limited … Continue reading "Getting to know run flat tyres"
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May 23, 2018

News & Views

The Motor Ombudsman launches GDPR online training course for the automotive sector   

Press Releases
New online training module on the General Data Protection Regulation (GDPR) is tailored to the requirements of garages operating in the automotive sector Course introduced following recent Motor Ombudsman study of businesses in the motor industry which revealed that the majority feel unprepared and don’t have a sufficient understanding of the GDPR Participants awarded a … Continue reading "The Motor Ombudsman launches GDPR online training course for the automotive sector   "
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.