Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice


January 14, 2020

News & Views

The Knowledge Base confirms its place as a key information resource for motorists

Press Releases
The Motor Ombudsman’s online Knowledge Base, the information tool designed by the automotive dispute resolution provider to make it faster and more simple for consumers to resolve their queries and complaints in relation to buying and running a car, recorded over 146,000 article views during 2019, the equivalent of around 400 every day.   Launched … Continue reading "The Knowledge Base confirms its place as a key information resource for motorists"
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November 26, 2019

News & Views

TMO plugs in new EV servicing Garage Finder feature

Press Releases
The Motor Ombudsman launches a new search facility on its popular Garage Finder to allow drivers to easily find and identify accredited businesses that service and repair electric vehicles (EVs) The latest upgrade to the online tool follows the body’s YouGov poll of 1,903 UK driving licence holders, which revealed that 84% of people would … Continue reading "TMO plugs in new EV servicing Garage Finder feature"
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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.