The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.

Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Over 7,500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

Find your nearest garage

Committed to The Motor Ombudsman Trading Standards approved Code of Practice

July 6, 2021

News & Views

TMO’s Knowledge Base surpasses 200,000 article views in H1 2021

Press Releases
The Motor Ombudsman’s Knowledge Base surpasses 200,000 article views in first half of 2021     The Motor Ombudsman’s online Knowledge Base has recorded 201,401 article views during the opening six months of 2021, a 200% increase versus the same period in 2019 (64,220), and is more than double that seen in 2020 (98,373) Over … Continue reading "TMO’s Knowledge Base surpasses 200,000 article views in H1 2021"
Read more

June 4, 2021

Reports & Publications

Thought Leadership Papers

Service and Repair Dispute Trends in Quarter 1 and Sector Outlook for 2021   After new and used vehicle sales, the service and repair sector is the second largest source of consumer disputes received by The Motor Ombudsman, making up 34% of cases considered by the Ombudsman for the automotive industry in 2020.   This … Continue reading "Thought Leadership Papers"
Read more

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.