Sold a faulty car, what can I do?
If you believe the seller has sold you a faulty car, you should contact the seller immediately. You have consumer rights for up to six years, which protects you against a faulty car. However, the law does not offer you a blanket protection. The law only protects you against a fault, which should not have developed on the car, given its age and mileage and the condition the car was in at point of sale. It is very important that you take your car back to the seller as your consumer rights rest with them.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
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