About us
The Motor Ombudsman is the first Ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.
Our codes of practice
Thousands of businesses, including vehicle manufacturers, warranty product providers, franchised dealers, independent garages, networks and bodyshops are accredited to one or more of the Codes, which drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.
You can find out more about us and the dispute resolution process by downloading our consumer guide.
Download our customer guide
Vehicle Manufacturer Warranties
The New Car Code provides reassurance to motorists when they’re making what is likely to be one of their biggest lifetime purchases
Extended Vehicle Warranties
The Vehicle Warranty Products Code aims to drive up standards across a wide range of automotive warranty and insurance products.
Servicing and Repair
The Service and Repair Code commits vehicle repairers to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.
Vehicle Sales
The Vehicle Sales Code provides reassurance to motorists during the vehicle purchasing process and is applicable to both main dealer and independent car retailers.
Trusted & regulated support
The Motor Ombudsman operates four Code of Practice which are all approved by the Chartered Trading Standards Institute’s (CTSI) Approved Code Scheme (ACS).
Your guide to
The Motor Ombudsman
