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We aim to respond to all enquiries about a business accreditation within five working days of receiving your message.
Please note that if you are a consumer with a dispute, your enquiry will be passed to our adjudication team and it therefore the timescale for receiving a response will be different.
If your enquiry is urgent you can also call us on 0345 241 3008 and select option 2 to speak to the Business Services Department.
If you are an accredited garage or business with a dispute please call our Dispute Resolution Service on 0345 241 3008 and select option 1. The lines are open between 9am to 5pm Monday to Friday excluding bank holidays.
You can find information and responses to our most frequently asked questions by clicking on the links below.