What can I do if I have a problem with my extended car warranty?
You should always liaise with the business responsible for your issue first – this could be the seller of the warranty or the warranty company.
If your complaint remains unresolved, then you can contact the warranty provider to follow its complaint process.

If you are then unhappy with their response, or you’ve given them a reasonable opportunity to resolve the matter, you can make an enquiry to The Motor Ombudsman who will assess the matter further.