How do I resolve a problem with a garage or dealer?
In the first and foremost, you should approach the garage or dealership and raise your concerns with them directly. It is okay to raise it with them verbally first but if you find you are not getting anywhere, you should ask the garage / dealer for their in-house complaint process. You should submit a formal complaint in writing and ask them to respond within 14 days. If they do not respond, you should follow this up with them. If you are submitting a letter by post, it is usually advisable that you send the letter via recorded delivery to make sure they receive it.

If it has been, eight weeks and they have not responded, you can refer the complaint to TMO for an independent review. If they respond but you are unhappy with their response, you can refer the complaint to TMO. You should ask for their response in writing and provide a copy of this response to us, with your complaint form.