Hyundai Motor UK and its authorised dealerships are committed to delivering quality vehicles and excellent customer service. However, there may be instances where the level of service expected is not met.
If issues arise with your Hyundai vehicle, service experience or dealership interaction and you would like to make a complaint, you must first raise this directly with the business. Hyundai is accredited to The Motor Ombudsman’s Motor Industry Codes of Practice, and many disputes can be resolved using the business’s own complaints process.
If your dispute remains unresolved after eight weeks, The Motor Ombudsman may be able to help. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or unsuitable repairs. This page explains how to make a complaint to Hyundai UK and when The Motor Ombudsman can assist.
Before making a complaint, ensure you have read Hyundai Motor UK’s full complaints policy.
Hyundai Complaint Details
Phone Number
You can directly raise a complaint with Hyundai Motor UK by calling their dedicated customer service team.
Phone: 0800 981 981
Address
Send written Hyundai complaints to Hyundai Motor UK’s customer services department:
Address:
Hyundai Motor UK Customer Experience Team, Birchwood Building, Springfield Drive, Leatherhead,
KT22 7LP
For Hyundai service complaints, please e-mail the UK Service Centre:
Email: customer.query@hyundai.co.uk
When can The Motor Ombudsman help with Hyundai complaints?
If Hyundai Motor UK or a Hyundai dealership cannot resolve your Hyundai complaint within eight weeks, The Motor Ombudsman may be able to help through independent review to assess whether the relevant Motor Industry Codes of Practice have been followed.
Hyundai Motor UK and its authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which set nationally recognised standards for fairness in vehicle sales, servicing and complaint handling.
The Motor Ombudsman can review unresolved complaints to assess whether these standards have been followed. We can consider disputes relating to the sale of a vehicle, the standard of service provided by a Hyundai UK dealership, or issues with vehicle repairs or workmanship.
Check Hyundai UK Recalls
You can check whether your Hyundai vehicle has been impacted by a safety recall by using the recall checker on our website, which features official recall information.
Hyundai will usually contact registered keepers directly if their vehicle is subject to a recall and provide details of any next steps.
Frequently Asked Questions
Yes. If you’ve raised your Hyundai complaint directly with the dealership, allowed them reasonable time to respond (typically eight weeks), and remain dissatisfied with their final response or received no response, The Motor Ombudsman can provide independent Alternative Dispute Resolution for your Hyundai complaint.
When making Hyundai complaints to Hyundai customer assistance or a dealership, provide:
• Your contact information (name, phone, email, address)
• Vehicle details (registration, model, VIN if available)
• Clear description of the problem
• Timeline of events and type of steps taken to resolve
• What resolution you’re seeking
• Supporting documentation (invoices, service records, photos, correspondence)
If you need to use The Motor Ombudsman to resolve your dispute, you will need to provide evidence that you have already raised the issue with the dealership and allowed them the opportunity to resolve it.
The Motor Ombudsman can help resolve complaints about Hyundai vehicle sales, dealership service standards, servicing quality, repair work or workmanship issues. To qualify for assistance, the complaint must involve a Hyundai business accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and fall within the scope of those codes. Please note that complaints relating to finance agreements, insurance products or matters outside the dealership’s direct control cannot be handled through this service.
Yes. The Motor Ombudsman can handle complaints about both manufacturers and dealerships, provided they are accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and your complaint falls within the scope of those codes.
Yes. The Motor Ombudsman’s Alternative Dispute Resolution services is free for consumers with unresolved Hyundai complaints. There are no charges for raising or reviewing Hyundai complaints through their service.
Yes. The Motor Ombudsman handles complaints about both new and used Hyundai vehicles, provided the complaint meets their criteria and falls within the scope of the relevant Motor Industry Codes of Practice.
About Hyundai UK Limited
Hyundai Customer Experience Centre, Hyundai Motor UK Limited, Birchwood Building, Springfield Drive, Leatherhead, KT22 7LP
Phone: 0800 981 981
Hyundai Motor UK has sold vehicles in the UK since 1982 with its UK HQ based in Leatherhead, Surrey.
Hyundai is a pioneer in zero-emission mobility, including the fully electric, multi award winning IONIQ 5, IONIQ 6 and KONA Electric ranges and second-generation fuel cell electric vehicle NEXO, as well as it’s advanced hybrid and plug-in hybrid Tucson and Santa Fe models. All new passenger cars come with Hyundai’s unique Five Year Unlimited Mileage Warranty package, providing customers with a five-year warranty with unlimited mileage, roadside assistance package, five years of vehicle health checks and an EV High Voltage battery warranty of 8 years or 100,000 miles. Buyers of used models are also protected by the industry leading Hyundai Promise Approved Used Cars program.
Read further information here: www.hyundai.co.uk
Hyundai Motor UK is accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars. Read more about this here.
