Kia UK and their authorised dealers are committed to providing the highest standard of customer service, although there may be occasions where things do not go as expected.
If you’ve experienced issues with Kia UK and would like to make a complaint, you must first raise this with Kia UK directly and give them the opportunity to resolve it. Kia UK is signed up to The Motor Ombudsman’s Code of Practice for New Cars and many disputes can be settled at an early stage via the business’s complaints process.
If your complaint relates to a Kia dealership or service centre, this should be taken up with the business directly. You can find a full list of accredited dealers and garages and their contact details on our Business Finder.
If your issue remains unresolved after eight weeks, The Motor Ombudsman may be able to help. We offer independent Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or unsuitable repairs. This page explains how to make a complaint to Kia UK and when The Motor Ombudsman can assist.
Before making a complaint, ensure you have read Kia UK’s full complaints policy.
Kia UK Complaint Details
Phone Number
You can directly raise a complaint with Kia UK by calling their customer service team.
Phone: 0333 2022990
Address
Complain in writing by sending a letter to Kia UK’s dedicated customer service address.
Address: Kia UK Customer Services, PO Box 6426, Milton Keynes, MK1 9HT
While Kia UK don’t offer a dedicated complaints email, you can reach out to them via their web form.
When can The Motor Ombudsman help with Kia complaints?
If you have contacted Kia UK directly and your complaint remains unresolved after eight weeks from the date you first raised it, then The Motor Ombudsman may be able to help.
Kia UK and its authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which set nationally recognised standards for fairness in vehicle sales, servicing and complaint handling.
The Motor Ombudsman can review unresolved complaints to assess whether these standards have been followed. We can consider disputes relating to the sale of a vehicle, the standard of service provided by a Kia UK dealership, or issues with vehicle repairs or workmanship.
Check Kia UK Recalls
You can check whether your Kia vehicle has been affected by a safety recall by using the recall checker on our website, which links to official recall information.
Kia UK will usually contact registered keepers directly if their vehicle is subject to a recall and provide details of any next steps.
Frequently Asked Questions
Yes, The Motor Ombudsman’s Alternative Dispute Resolution service is free for consumers to use. It provides an independent, unbiased and impartial review of disputes and complaints without the need to take legal action.
The Motor Ombudsman can assist with complaints relating to the vehicle sales, the standard of service provided by a dealership, or issues with vehicle servicing, repairs or workmanship.
The complaint must involve a business that is accredited to one of The Motor Ombudsman’s four Codes of Practice and fall within the scope of those Codes. The Motor Ombudsman cannot consider complaints about finance agreements, insurance products, or matters outside the dealership’s control.
Yes, The Motor Ombudsman can assist with complaints about both new and used Kia vehicles, provided the complaint falls within our remit and the scope of the Codes of Practice.
When first making your complaint directly to Kia UK, you should provide details such as your vehicle registration or VIN, dates of purchase or repair, copies of any relevant invoices or correspondence, and a summary of the issue and the steps you have already taken to try to resolve it.
If you need to use The Motor Ombudsman to resolve your dispute, you will need to provide evidence that you have already raised the issue with the dealership and allowed them the opportunity to resolve it.
About Kia UK Limited
Kia was founded in Korea in 1944, and is Korea’s oldest automobile manufacturer. The brand arrived in the UK in 1991 and has continued to grow ever since, becoming the eighth best-selling manufacturer in 2019 after a record year of 97,323 sales. In April 2021, Kia UK earned its highest market share to date of 4.92 per cent.
The company offers a wide range of multi award-winning vehicles, from city cars such as the Picanto and Rio to the seven-seat Sorento SUV, while the Sportage is the brand’s most popular model.
Kia has one of the most diverse powertrain offerings available today, with the model range including full-electric, plug-in hybrid, hybrid, mild hybrid, petrol and diesel options.
By transforming from Kia Motors (UK) Limited to Kia UK Limited in May 2021, the company’s new corporate name underlines its commitment to the long-term ‘Plan S’ business strategy that was unveiled in January 2020 and aims to establish Kia’s leadership position in the future sustainable mobility space.
This includes next-generation EVs and BEVs, mobility solutions and services and advanced purpose-built vehicles. Alongside these efforts, Kia will simultaneously promote more sustainable production through the use of clean energy and recyclable materials.
