Although complaints raised about a manufacturer recall itself fall within the remit of The Driver and Vehicle Standards Agency (DVSA), The Motor Ombudsman is still able to provide some assistance to vehicle owners.
In the event of a recall, The Motor Ombudsman will remain in close contact with the brand concerned to be able to stay informed of the progress of the recall, and the actions being taken to provide a remedy for affected vehicles.
The Motor Ombudsman will also look to identify existing cases logged by consumers where concerns have been raised in relation to a specific recall, and issue any communications to them in line with the guidance provided by the vehicle manufacturer, as well as any recommended remedial actions.
Please note that The Motor Ombudsman is only able to work with vehicle manufacturers that are accredited to its New Car Code.
