• 1 Min Read

What can I do if there are delays to parts being made available for repairs?

 

A vehicle manufacturer will endeavour to supply parts as soon as possible for repair work to be undertaken in relation to a recall, and there no formal guidelines governing this.

The Motor Ombudsman’s New Car Code states that spare parts will be made available from the time a new model is launched, throughout its production, and for a reasonable period thereafter.

A reasonable period is ordinarily 10 years from the end of the production date for standard product lines for UK models. However, the Code does not stipulate a timeframe for the supply of parts to repairers to fix customer vehicles.

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