Citroën UK and its authorised retailer network are committed to delivering excellent customer service and high-quality vehicles. However, there may be occasions when where things don’t go as expected
If you have a concern about your Citroën vehicle, a repair, service, or your experience with a dealership, you should first raise the matter directly with the business involved. As a business accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, Citroën UK has procedures in place to address customer complaints, and many issues can be resolved through the company’s own complaint handling process.
If your dispute remains unresolved after eight weeks, The Motor Ombudsman can consider your complaint for indepedent review. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or unsuitable repairs. This page explains how to make a complaint to Citroën UK and when The Motor Ombudsman can assist.
Before making a complaint, ensure you have read Citroën UK’s complaints policy.
Citroën Complaint Details
Phone Number
You can raise a complaint with Citroën by calling their dedicated customer service team.
Phone: 0800 093 9393
Address
Send written complaints to Citroën UK’s customer service department:
Address: Citroën UK Customer Care, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND
While Citroën don’t offer a dedicated complaints email, you can contact them via their online contact form.
When can The Motor Ombudsman help with Citroën complaints?
If you’ve contacted Citroën UK or a Citroën retailer and your complaint remains unresolved within eight weeks from when it was first raised, you may refer the dispute to The Motor Ombudsman. We will assess whether the relevant Motor Industry Codes of Practice have been followed.
Check Citroën Recalls
You can check whether your Citroën vehicle has been impacted by a safety recall by using the recall checker on our website, which features official recall information.
Citroën will usuall registered vehicle owners directly if their vehicle has been subject to a recall and provide any next steps.
About Citroën UK
Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
Phone: 0800 093 9393
Since our founding in 1919, Citroën’s mission has remained the same: to make life easier and mobility more accessible for all. Staying true to our values of ‘Caring, Clever, and Creative’, we aspire to provide vehicles that live up to our mantra: Life feels better in a Citroën.
Citroën UK are proud members of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring they operate to the highest standards of service and offering peace of mind for customers. You can read more about this commitment to high standards here.
