FIAT and its authorised dealerships aim to provide customers with quality vehicles and a high standard of service, although there may be times when issues occur.
Should you encounter a problem with your FIAT vehicle, aftersales service, or dealership experience and wish to raise a complaint, you should first approach the business directly. FIAT UK is accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, and many disputes can be settled through the manufacturer’s internal complaints process.
Where a complaint remains unresolved after eight weeks, The Motor Ombudsman can assess the case through an independent review process. We offer Alternative Dispute Resolution (ADR) for complaints involving faulty vehicles, vehicle rejections, or repair-related concerns. This page outlines how to make a complaint to FIAT UK and the circumstances in which The Motor Ombudsman may be able to assist.
Before raising a complaint, please make sure you have reviewed FIAT’s complaints procedure.
FIAT UK Complaint Details
Phone Number
You can raise a complaint with FIAT UK by calling their dedicated customer service team.
Phone: 020 3450 8702
Address
Send written complaints to FIAT UK’s customer service centre:
Address: FIAT UK Customer Care, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
While FIAT UK don’t offer a dedicated complaints email, you can contact them via their online contact form.
When can The Motor Ombudsman help with FIAT UK complaints?
If you have raised a complaint with Fiat UK or a Fiat authorised dealership and the issue remains unresolved after eight weeks, you can refer the dispute to The Motor Ombudsman. We will consider the facts of the case and assess whether the relevant Motor Industry Codes of Practice have been adhered to.
Fiat UK and its authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which provide a framework for fair and transparent vehicle sales, aftersales services, and complaint management.
The Motor Ombudsman can review unresolved complaints to establish whether these standards have been followed. We may consider disputes concerning vehicle purchases, the service received from a Fiat dealership, or issues relating to repairs and workmanship.
Check FIAT Recalls
You can check if your FIAT vehicle has been included in a safety recall by using the recall checker on our website, which contains official manufacturer recall data.
Fiat will usually write to registered vehicle owners if a recall applies to their vehicle and provide details of any next steps that may be required.
About FIAT UK
Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
Phone: 020 3450 8702
On 11 July 1899, Giovanni Agnelli was part of the group of founding members of FIAT, Fabbrica Italiana Automobili Torino. The first Fiat plant opened in 1900 in Turin with 35 staff making 24 cars. The company was known from the beginning for the talent and creativity of its engineering staff. Fiat cars made their first appearance in the UK in 1901, and the then concessionaires’ showroom in London was a popular venue for fans of the brand.
We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring we operate to the highest standards of service and offering peace of mind for customers.
