Jeep UK and its authorised dealer network are committed to offering dependable vehicles and a positive customer experience. Nevertheless, there may be occasions when things do not go according to plan.
If you have concerns about your Jeep vehicle, a service visit, or your interaction with a dealership and would like to make a complaint, you should initially contact the business concerned. Jeep UK is accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, and many complaints can be resolved during the manufacturer’s own dispute-handling process.
Where a dispute is still ongoing after eight weeks, The Motor Ombudsman may be able to review the complaint independently. We provide Alternative Dispute Resolution (ADR) for issues involving faulty vehicles, rejected cars, or repairs that are considered unsatisfactory. This page explains the process for making a complaint to Jeep and when The Motor Ombudsman is able to help.
Before making a complaint, please ensure that you have read Jeep’s Complaints Policy.
Jeep UK Complaint Details
Phone Number
You can raise a complaint with Jeep UK by calling their dedicated customer service team.
Phone: 0800 1692 966
Address
Send written complaints to Jeep UK’s customer service centre:
Address: Jeep UK Customer Care, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
While Jeep UK don’t offer a dedicated complaints email, you can contact them via their online contact form.
When can The Motor Ombudsman help with Jeep UK complaints?
If you have already contacted Jeep UK or an authorised Jeep retailer and your complaint has not been resolved within eight weeks, you may be entitled to escalate the dispute to The Motor Ombudsman. We will assess the complaint and determine whether the relevant Motor Industry Codes of Practice have been applied correctly.
Jeep UK and its authorised retailers are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which outline recognised principles for customer service, vehicle sales, servicing standards, and complaint handling.
The Motor Ombudsman can independently review unresolved disputes to determine whether these benchmarks have been met. We can look into complaints involving vehicle sales, the standard of service delivered by a Jeep dealership, or concerns about repairs and workmanship.
Check Vauxhall Recalls
Our online recall checker allows you to see whether your Jeep vehicle has been impacted by a safety recall, using up-to-date official recall information.
If a recall affects your vehicle, Jeep will generally contact the registered owner directly and explain what action should be taken to address the issue.
About Jeep UK
Jeep UK Customer Care, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
Phone: 0800 1692 966
For more than 80 years, Jeep has stood for freedom, capability and the confidence to take on any journey. Born in the 1940s and shaped by its military heritage, the brand has built a global reputation for vehicles that are tough, dependable and ready for adventure. Every Jeep is designed with purpose, combining distinctive design, including the iconic seven slot grille, with the strength and versatility drivers expect both on and off the road.
Today, Jeep continues to evolve for a new generation of drivers, bringing together advanced technology, refined comfort and its legendary four wheel drive capability. With a growing range that includes electrified models, the brand remains focused on helping people explore with confidence while meeting modern expectations. True to its roots, Jeep is driven by a spirit of adventure and a commitment to creating vehicles that empower people to go further and experience more.
Jeep UK are proud members of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring we operate to the highest standards of service and offering peace of mind for customers.
