WarrantyWorks strive to provide the highest standard of customer service and vehicles, however there may be times where things don’t go as expected.
If an issue arises with your vehicle warranty and you would like to raise a complaint, you must first get in touch with the business directly. WarrantyWorks is accredited to The Motor Ombudsman’s Motor Industry Code of Practice for Vehicle Warranty Products, and many complaints can usually be resolved within the business’s own complaints process.
If your dispute remains unresolved after eight weeks, The Motor Ombudsman can consider your complaint for indepedent review. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles, unsuitable repairs and issues with vehicle warranties. This page explains how to make a complaint to WarrantyWorks and when The Motor Ombudsman can assist.
Before making a complaint, ensure you have read WarrantyWork’s full complaints policy.
When can The Motor Ombudsman help with WarrantyWorks complaints?
If you’ve contacted WarrantyWorks and your complaint remains unresolved within eight weeks from when it was first raised, you may refer the dispute to The Motor Ombudsman. We will assess whether the relevant Motor Industry Codes of Practice have been followed.
WarrantyWorks is accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which set nationally recognised standards for fairness in vehicle sales, servicing, extended warranties and complaint handling.
The Motor Ombudsman can review unresolved complaints to assess whether these standards have been followed.
Frequently Asked Questions
Yes, provided you’ve given WarrantyWorks an opportunity to resolve the issue and either eight weeks have passed or you’re dissatisfied with the outcome or received no response, The Motor Ombudsman can provide independent Alternative Dispute Resolution for your complaint.
When contacting WarrantyWorks, provide:
• Your contact information (name, phone, email, address)
• Vehicle details (registration, model, VIN if available)
• Clear description of the problem
• Timeline of events and type of steps taken to resolve
• What resolution you’re seeking
• Supporting documentation (invoices, service records, photos, correspondence)
If you need to use The Motor Ombudsman to resolve your dispute, you will need to provide evidence that you have already raised the issue with the business and allowed them the opportunity to resolve it.
The Motor Ombudsman can help resolve complaints about:
- Mechanical breakdown insurance (MBI)
- Service contracts (guarantees/extended warranties)
- Roadside assistance
- MOT insurance
- Tyre insurance
- Alloy Insurance
- Key insurance
- Cosmetic Insurance
- Guaranteed asset protection (GAP)
- Vehicle replacement insurance (VRI)
- Return to invoice insurance (RTI)
Please note that complaints relating to finance agreements, insurance products or matters outside the dealership’s direct control cannot be handled through this service.
Yes. The Motor Ombudsman’s Alternative Dispute Resolution services is free for consumers with unresolved WarrantyWorks complaints. There are no charges for consumers for raising or reviewing complaints.
Yes. The Motor Ombudsman can handle complaints about both manufacturers and dealerships, provided they are accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and your complaint falls within the scope of those codes.
About WarrantyWorks
Universal Square, Devonshire Street, North Manchester, M12 6JH
Phone: 0333 004 7899
At WarrantyWorks, we’ve built our company on transparency, fairness and genuine care. We believe warranties should work for customers, not let them down when they’re needed most.
Our team brings years of automotive experience, giving us the insight to design solutions that truly reflect real-world driving. From mechanical and electrical issues to bodywork and alloy wheel appearance, every plan we offer is crafted to deliver value.
WarrantyWorks is accredited to The Motor Ombudsman’s Vehicle Warranty Products Code of Practice. You can read more about this commitment to high standards here.
If your dispute remains unresolved after eight weeks, The Motor Ombudsman can consider your complaint for indepedent review. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles, unsuitable repairs and disputes relating to extended warranties. This page explains how to make a complaint to WarrantyWorks and when The Motor Ombudsman can assist.
WarrantyWorks Complaint Details
Phone Number
You can raise a complaint with WarrantyWorks by calling their dedicated customer service team.
Phone: 0800 026 0034
Address
Send written complaints to WarrantyWork’s customer service department:
Address: Universal Square
Devonshire Street North
Manchester
Greater Manchester
M12 6JH
While WarrantyWorks don’t offer a dedicated complaints email, you can contact them via their online contact form.
