Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

March 12, 2018

Vehicle Warranty Products

Warranty invalidated by service history

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March 7, 2018

Service & Repair

MOT paint damage

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March 7, 2018

Vehicle Sales

Servicing plan discrepancy

Case Studies
The consumer’s issue: “I purchased a vehicle with a five-year service plan. Whilst I did not receive any formal documentation to confirm the five-year service plan, there is a scribble on the invoice about a five-year service plan. I also subsequently received an e-mail from the dealer confirming the plan. When it came to servicing … Continue reading "Servicing plan discrepancy"
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March 6, 2018

Service & Repair

Coil pack repair

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March 6, 2018

New Car

Anti-perforation warranty

Case Studies
The consumer’s issue: “I contacted the manufacturer because there is corrosion on my vehicle which has a 12-year anti-perforation warranty. The dealership assessed my car and they explained the cost of repairs was only covered up to 50%. They couldn’t explain at the time why this was the case, so the car was booked in … Continue reading "Anti-perforation warranty"
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March 6, 2018

Vehicle Sales

Paint defect rejection

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February 27, 2018

Service & Repair

Heater failure

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