Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

August 1, 2018

Vehicle Sales

PCP term dispute

Case Studies
The consumer’s issue: “I bought this vehicle on a Personal Contract Purchase (PCP), and I was promised that when it comes to exchanging this vehicle for another one at the end of the PCP, I would not be made liable for going over the 6,000 miles per year limit as put in place by the … Continue reading "PCP term dispute"
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August 1, 2018

Vehicle Warranty Products

Bird lime bodywork damage

Case Studies
The consumer’s issue: “I purchased my car in March 2013, and at the same, I also bought a ceramic coating as I wanted it to protect the paintwork on my vehicle. In July 2017, I noticed lacquer coming off on my bonnet. I contacted the warranty administrator to put in a claim, and I was … Continue reading "Bird lime bodywork damage"
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