Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
March 7, 2018
Vehicle SalesCase Studies
The consumer’s issue: “I purchased a vehicle with a five-year service plan. Whilst I did not receive any formal documentation to confirm the five-year service plan, there is a scribble on the invoice about a five-year service plan. I also subsequently received an e-mail from the dealer confirming the plan. When it came to servicing … Continue reading "Servicing plan discrepancy"Read more
March 6, 2018
New CarCase Studies
The consumer’s issue: “I contacted the manufacturer because there is corrosion on my vehicle which has a 12-year anti-perforation warranty. The dealership assessed my car and they explained the cost of repairs was only covered up to 50%. They couldn’t explain at the time why this was the case, so the car was booked in … Continue reading "Anti-perforation warranty"Read more