Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

July 5, 2018

New Car

Corroded alloy wheels

Case Studies
The consumer’s issue: “My original alloys were badly corroded so they were replaced under my manufacturer’s warranty. A year later, my new alloys began to show signs of corrosion, and therefore, I took the car to a dealership for the alloys to be replaced under my warranty policy. However, the vehicle manufacturer declined to cover … Continue reading "Corroded alloy wheels"
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July 2, 2018

Vehicle Warranty Products

Corroded oil cooler

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July 2, 2018

Service & Repair

Loose sump plug

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July 2, 2018

Vehicle Sales

New car order

Case Studies
The consumer’s issue: “I entered into a deal to buy a car and put down a £1,500 deposit. This was meant to be returned to me when I collected the car, as the dealership had financed the full amount. However, when I came to collect it, I was given all sorts of excuses for why … Continue reading "New car order"
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July 2, 2018

Service & Repair

Glow plug engine damage

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June 11, 2018

Vehicle Sales

Missing extras

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