Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

February 27, 2018

Vehicle Sales

Engine Management Light (EML)

Case Studies
The consumer’s issue: “I purchased a 2008 plate car from a dealership in April 2016. During the test drive, the Engine Management Light (EML) illuminated, and I was told this would be repaired before the sale and a courtesy car provided. On 04 May 2016, the car was delivered and I was informed that the … Continue reading "Engine Management Light (EML)"
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February 27, 2018

Service & Repair

Heater failure

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February 27, 2018

Vehicle Warranty Products

Loss of power

Case Studies
The consumer’s issue: “In 2013, I bought a 9 year old vehicle with 41,200 miles on the clock. I was provided with a dealer guarantee when I bought it, which I’ve renewed every year since. When driving from London to Switzerland in February 2017, I experienced a loss of power. The car was still driveable, … Continue reading "Loss of power"
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February 27, 2018

New Car

A rusting car

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February 27, 2018

Vehicle Sales

Car charging confusion

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February 27, 2018

Service & Repair

Engine malfunction warning

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