Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

August 6, 2018

Vehicle Warranty Products

Fuel sensor claim

Case Studies Read more

August 6, 2018

Vehicle Warranty Products

Faulty seat mechanism

Case Studies Read more

August 6, 2018

New Car

Burnt out clutch

Case Studies
The consumer’s issue: “I noticed a burning smell coming from the car a week after I purchased it and believed this was due to the clutch burning. I contacted the dealership and they advised me to give it time to bed in. However, the smell continued, and later in the year, I took the car … Continue reading "Burnt out clutch"
Read more

August 1, 2018

Vehicle Sales

PCP term dispute

Case Studies Read more

August 1, 2018

Service & Repair

Third party damage

Case Studies
The consumer’s issue: “I arranged to have my vehicle recovered to the dealership to investigate the knocking noise in my engine / gearbox. They sent a third party recovery service out to collect it, and they dropped off the key to the garage. However, when the car was returned by the recovery agent two days … Continue reading "Third party damage"
Read more

August 1, 2018

Vehicle Warranty Products

Bird lime bodywork damage

Case Studies Read more