Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

March 12, 2018

Service & Repair

Engine failure

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March 12, 2018

New Car

Clutch failure

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March 12, 2018

Vehicle Warranty Products

Warranty invalidated by service history

Case Studies
The consumer’s issue: “I reported that there was something wrong with my vehicle to the warranty company and was told to take it to a dealership for diagnostics to find out what the problem was. I did this, and the dealership phoned the warranty company to tell them it was a faulty all-wheel drive system. … Continue reading "Warranty invalidated by service history"
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March 7, 2018

Service & Repair

MOT paint damage

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March 6, 2018

Service & Repair

Coil pack repair

Case Studies
The consumer’s issue: “I took my car for a warranty repair to the coil pack on 17 September 2015. On 31 December 2016, the issue happened again, but I was told that the previous repair was a gesture of goodwill and that the dealership was not willing to help on this occasion. I therefore paid … Continue reading "Coil pack repair"
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March 6, 2018

Vehicle Sales

Paint defect rejection

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