Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
March 12, 2018
Vehicle Warranty ProductsCase Studies
The consumer’s issue: “I reported that there was something wrong with my vehicle to the warranty company and was told to take it to a dealership for diagnostics to find out what the problem was. I did this, and the dealership phoned the warranty company to tell them it was a faulty all-wheel drive system. … Continue reading "Warranty invalidated by service history"Read more
March 6, 2018
Service & RepairCase Studies
The consumer’s issue: “I took my car for a warranty repair to the coil pack on 17 September 2015. On 31 December 2016, the issue happened again, but I was told that the previous repair was a gesture of goodwill and that the dealership was not willing to help on this occasion. I therefore paid … Continue reading "Coil pack repair"Read more