Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

November 27, 2018

Service & Repair

Broken cambelt

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November 7, 2018

Service & Repair

Exhaust pipe replacement

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November 7, 2018

New Car

Multimedia system functionality

Case Studies
The consumer’s issue: “I bought a new vehicle in April 2016 with an upgraded multimedia system. However, many of its functions don’t work and haven’t since the car was brand new. On driving home with my new vehicle, the system crashed and would not recover. Despite numerous software updates, the system still doesn’t work and … Continue reading "Multimedia system functionality"
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November 7, 2018

Vehicle Sales

Oval piston boreholes

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November 7, 2018

New Car

Clutch failure

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November 7, 2018

New Car

Winsdcreen demister fault

Case Studies
The consumer’s issue: “I initially took my car in for a service and MOT, and asked them to look at the windscreen demister knob under my warranty policy as it wasn’t working. I was told by the garage that they needed a spare part to fix it. I was not initially supplied with a courtesy … Continue reading "Winsdcreen demister fault"
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November 6, 2018

Vehicle Warranty Products

Flywheel replacement warranty claim

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November 6, 2018

Service & Repair

Gearbox oil replacement

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